Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ishan Vaishnav

Toronto,Canada

Summary

With over a decade of experience in retail and store operations, I bring a proven ability to drive sales growth, streamline processes, and lead high performing teams in fast paced environments. My expertise spans end to end operations, inventory control, budgeting, and staff development, with a strong focus on enhancing customer satisfaction and operational efficiency. Recognized for implementing strategies that improve profitability and service standards, I am passionate about delivering results through strong leadership, operational precision, and a customer first mindset.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Healthy Planet
05.2023 - Current
  • Oversaw all daily store operations, ensuring efficiency, safety, and adherence to company standards.
  • Maintained and monitored critical infrastructure: refrigeration units, HVAC, plumbing, and security systems.
  • Managed inventory, ordering and shrinkage by using NAV.
  • Executed sales and marketing strategies, including monthly flyers, endcaps, and promotional displays.
  • Achieved sales objectives while effectively managing budgets, and maximizing profit margins.
  • Supervised, trained, and scheduled staff; led recruitment, onboarding, and performance evaluations.
  • Created a positive and compliant work environment focused on health, safety, and employee well-being.
  • Reduced shrinkage by implementing theft prevention protocols and monitoring security systems.
  • Ensured full compliance with company policies, labor regulations, and workplace safety standards.
  • Prepared endcaps and merchandising displays as per weekly or monthly flyers.
  • Maintained IT operations at the store level: POS systems, label printers, internet, Wi-Fi, and security technology.
  • Managed daily financial operations: cash handling, sales reporting, and routine bank deposits.
  • Built and maintained strong relationships with customers, vendors, and brand representatives.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supported the successful launch of a new Healthy Planet location as part of the opening team, contributing to store setup, merchandising.

Service Department Manager

Farm Boy
07.2021 - 05.2023
  • Provided superior customer service in alignment with Farm Boy’s vision of delivering the best, fresh shopping experience.
  • Supported the Store Manager and Front-End Specialist in executing strategies to meet sales and operational goals.
  • Recruited, trained, coached, and evaluated front-end team members while maintaining confidentiality and team trust.
  • Delivered consistent communication and one-on-one coaching to ensure understanding of procedures, policies, and product codes.
  • Managed front-end financial procedures, including safe handling, cashier audits, refund approvals, and cash discrepancy reporting.
  • Ensured full compliance with government regulations and corporate health and safety standards.
  • Served as Manager on Duty for store operations, including opening/closing and alarm response support.
  • Oversaw front-end operations: customer service, cash handling, cart retrieval, override approvals, and cleanliness.
  • Created and maintained staff schedules, verified attendance, and reviewed payroll records for accuracy.
  • Managed all aspects of the Floral Department, including merchandising, ordering, inventory control, and financial performance.
  • Assisted in the successful launch of new Farm Boy store, supporting setup and operations.

Assistant Restaurant Manager

Domino's Pizza
08.2016 - 06.2021
  • Performed personnel actions such as hiring staff, provided employee orientation and training, conducting supervisory activities, such as creating work schedules
  • Assigned duties, responsibilities, and workstations to employees in accordance with work requirements
  • Observed & evaluated workers & work procedures to ensure quality standards and services are met
  • Trained workers in food preparation, and in service, sanitation, and safety procedure
  • Scheduled and received food and beverage deliveries, checked delivery contents to verify product quality and quantity
  • Performed various financial activities such as cash handling, deposit preparation, and payroll
  • Resolved customer complaints regarding food service and operations.

Sr. Guest Service Supervisor

Domino's Pizza
03.2014 - 04.2016
  • Organized the team, assigned employee tasks and created employee schedules.
  • Performed various financial activities such as cash handling, deposit preparation, and payroll.
  • Assisted the restaurant manager in scheduling, recruitment, training, evaluation, and career promotion activities.
  • Trained and mentored new hires on the proper techniques for making pizza, ensuring that all food was prepared to company standards.
  • Analyzed customer feedback surveys to determine trends in customer satisfaction levels.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Prepared detailed reports on monthly guest service activities including data analysis and recommendations for further improvements.

Assistant Cinema Manager

PVR Cinemas
02.2011 - 03.2013
  • Directed day-to-day operations across key departments, including Housekeeping, Maintenance, IT, Stores, Security, Sales, and Marketing, ensuring seamless cross-functional coordination.
  • Analyzed guest feedback in collaboration with department heads to identify service gaps, and implement targeted improvements.
  • Assessed staff performance and delivered customer service training to enhance the guest experience and operational efficiency.
  • Supervised 15 to 20 team members, including all departments per shift, maintaining high service standards and productivity levels.
  • Facilitated regular interdepartmental meetings to strengthen communication and resolve operational challenges.
  • Developed and managed departmental budgets, including staffing forecasts, and cost controls.
  • Processed customer refunds and exchanges in alignment with company policies and service standards.
  • Engaged customers with strong interpersonal skills to identify needs and deliver tailored service solutions.
  • Managed business licensing, financial accounts, and taxation compliance with accuracy and attention to regulatory requirements.

Education

Post-Graduate Certificate Program (Global Hospitality Business Development) - Business Administration And Management

Seneca College of Applied Arts And Technology
Toronto, ON
08-2017

Post-Graduate Certificate Program (Global Hospitality Operations Management) - Hospitality Management

Seneca College of Applied Arts And Technology
Toronto, ON
12-2016

BBA - Hospitality Management

Sardar Patel University
India
04-2010

Skills

  • Customer service and relations
  • Conflict resolution and critical thinking
  • Time and data management
  • Budget and inventory management
  • Staff scheduling and management
  • Judgment and decision-making
  • Microsoft Office proficiency
  • Staff training and mentoring
  • Team building and leadership
  • Retail Operations management
  • Department oversight
  • Retail merchandising and display

References

References available upon request.

Timeline

Assistant Store Manager

Healthy Planet
05.2023 - Current

Service Department Manager

Farm Boy
07.2021 - 05.2023

Assistant Restaurant Manager

Domino's Pizza
08.2016 - 06.2021

Sr. Guest Service Supervisor

Domino's Pizza
03.2014 - 04.2016

Assistant Cinema Manager

PVR Cinemas
02.2011 - 03.2013

Post-Graduate Certificate Program (Global Hospitality Business Development) - Business Administration And Management

Seneca College of Applied Arts And Technology

Post-Graduate Certificate Program (Global Hospitality Operations Management) - Hospitality Management

Seneca College of Applied Arts And Technology

BBA - Hospitality Management

Sardar Patel University

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Ishan Vaishnav