Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ishant Khurana

Toronto,ON

Summary

  • Result-driven and solution-oriented MBA graduate with around 9 years of experience as business consulting and analysis, managing cross-functional projects in IT industry in various domains like Banking, Logistics and Pharma.
  • Comprehensive experience in the field of Information Technology as Functional Lead, Busniess Analyst, Business Systems Analyst, CRM (Salesforce) Analyst/Consultant, covering areas like Business Consulting, Project Management, Process Design.
  • Creative problem-solver who motivates through solving client’s complex business problems. Extensive experience in working on business design and implementing SDLC in all phases of the project.
  • Extensive hands-on experience in creating BRD (Business Requirement Document), TSD (Technical Specification Document), FSD (Functional Specification Document), Traceability Matrix. Skilled in performing Fit-Gap analysis and building the technology roadmap for technology implementations
  • Experience in process modeling/ mapping and delivering improvements, and operational streamlining. Conducted Requirement Gathering (RGS) and Joint Application Development (JAD) sessions and focus group discussions collating the requirements in an easily understandable format.
  • Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Associate/Consultant

PricewaterhouseCoopers LLP
Toronto, ON
02.2022 - 06.2023
  • Functional lead for digital transformation through salesforce finance cloud for various domains (capital markets, asset management, wealth management) of leading financial institutions across Canada
  • Actively created RFI, RFP, RFQ, SOW, presentation decks and communicated with the potential clients to get opportunities for the company
  • Product manager for roadmap management, requirement analysis, user story refinement, solution design and managing Agile ceremonies for commercial banking sales and service transformation
  • Product lead for conducting customer interviews, developing product backlog, feature prioritization, driving user story refinement, solution configuration and design for insurance sales function revamp
  • Scrum master and product lead for defining product roadmap, user story backlog, conducting customer interviews, delivering executive presentations, and reporting program progress for retail sales and service mortgage function
  • Measured and tracked project performance using agile metrics to drive executive reporting
  • Leverage data based decisioning to prioritize product features, build roadmap, review areas of improvement
  • Lead firm initiatives such as campus recruitment, Salesforce literacy programs and digital assets to create standardized artifacts and documentation for reference
  • Program management to define processes for successful solution delivery
  • Perform impact assessment, current state and future state business process analysis, review program goals against business outcomes to drive bottom line improvement
  • Work with a variety of business stakeholders, conduct customer interviews and translate it into system requirements
  • Provide best practices for Salesforce solutions from a design, security, user experience and scalability perspective
  • Measured and tracked project performance using agile metrics to drive executive reporting.

Business Systems Analyst/Consultant

Klick Inc
Toronto, ON
01.2021 - 02.2022
  • Devised strategies to implement salesforce foundation build to onboard various healthcare and life-sciences clients
  • Worked collaboratively to solve problems related to business design and operating models by looking strategically at the business problems
  • Helped in crafting user storied and design implementation for various API integration, data hosting and other tool integration initiatives and established a well-documented iterative process for product delivery
  • Communicated with internal stakeholders and external vendors to ensure the product delivery
  • Worked to improve and optimize the current business processes and company operating model
  • Worked on Salesforce Development Cloud, Marketing Cloud, Service Cloud and Health Cloud
  • Performed activities to deploy CRM architectures for 6 different projects for 3 different pharmaceutical clients
  • Implemented Salesforce projects, supporting complex implementations for healthcare clients such as Axsome, Biohaven and more
  • Created fit gap analysis to map files received from clients to Salesforce Marketing Cloud as well as Salesforce Sales cloud for Informatica jobs
  • Helped with development to create data extensions, automations and journeys on Salesforce Marketing Cloud
  • Presented data in visually attractive flow charts and reports to make complex topics easy to understand
  • Created user stories considering different personas on application to explain complex enhancements to team
  • Collaborated with team members to explain requirements and make sure the architecture for Sales cloud as well as marketing cloud is correct
  • Created architecture diagrams to display integration between SFDC (Salesforce Sales Cloud) and SFMC (Salesforce Marketing Cloud) to run email and marketing campaigns successfully.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.

Marketing (Business Analyst/Consultant)

Optimize Marketing
Toronto, ON
10.2019 - 12.2020
  • Used Salesforce (CRM) Marketing Cloud, Development Cloud and Service Cloud module to generate leads, prepare client reports, track accounts and plan innovation activities that increased client satisfaction by 10%
  • Performed extensive research and used business intelligence tools (Datorama, etc.) understand customer requirement and make event strategies, target acquisition strategies for major banking clients
  • Prepared business requirement documents and business proposals that led to 4.3% more profit quarterly
  • Used data visualization tools (Tableau) to convince stakeholder for new market trends and strategies
  • Design new consolidated statement templates for combined reporting of mutual funds and investment products
  • Created BRDs, TSDs, FSDs, BRD Traceability Matrix, performance traceability matrix to regulatory text/rules
  • Prepare and document business case for the upgrade project
  • The business case provides decision support feed to the RFP process for assessment, evaluation of new features and components
  • Review the training need assessment with the technical writer as input to the training documentation and deliver training to over 20 trainees identified across the stakeholder community
  • Conduct and facilitate the UAT comprising of ten testers in the UAT lab and oversee defect management acting as intermediary between testers and the technical crew.

Business Engineering Analyst

Accenture
06.2014 - 08.2017
  • Provide exceptional business analyst service by working with clients to understand requirements and create documents like BRDs, FSDs, TSDs of CRM and ERP Navision configuration and customization of various modules
  • Worked on OTC product modules of Microsoft Dynamics Navision for various Banking and Logistics clients
  • Managed continuous improvement projects on Microsoft Dynamics ERP and CRM tools
  • Contributing to highest increase in Client CAGR of 11.53% in 5 years and received team of the year
  • Managed BA/QA teams and reduced resource idle time by 20% by process automation
  • Ensured high performance through creating documents like master test plan, technical specification, functional specification, dashboards, project completion and UAT
  • Worked with senior management and negotiated agreements between employees to resolve critical problems, improve operations and provide smooth and timely project delivery
  • Led testing teams and provided assistance for UAT issues to the key stakeholders that got the project renewed for another year resulting in $8 million increase in sales
  • Managed cross-functional projects with scrum and agile methodologies to increase resource flexibility

Software Development Associate

Accenture
12.2013 - 05.2014
  • Read and written SQL Queries, optimized modules using Microsoft .NET, designed and implemented tested web pages, sites and databases for continuous improvement
  • Evaluated CRM project requirements and specifications, developed software applications, worked closely with client to understand requirements and provide exceptional technical service in IT agile team
  • Prepared test plans and test cases based on change requirement documents for Microsoft Business Intelligence Software through SDLC process and Agile process methodologies for 13 releases
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance and received Star of the month awards and CP points bonus
  • Collaborated with project management staff on all stages of systems development lifecycle, and increased customer satisfaction ratings by 10%.

Education

Bachelor of Science - Computer Science

Kurukshetra University
Kurukshetra
07.2013

MBA - IT Management and Business Strategy

Schulich School of Business
Toronto, ON
10.2019

Skills

  • Business Consulting / Strategic Planning / Problem Solving / CRM / Solution Design / Project Management / Business Analysis / Database Administration / Data Analysis / Data Warehouse / Requirement Gathering & Analysis / Analytical Skills / Team Building / Report Tracking / Leadership / Quality Assurance / Innovative & Strategic Solutions
  • ERP/CRM: Salesforce Sales Cloud, Salesforce Marketing Cloud, Salesforce Development Cloud, Salesforce Health Cloud, Salesforce Financial Cloud, Microsoft Dynamics CRM, Microsoft Dynamics Navision, Informatica
  • Coding: C, C, SQL, HTML, XML, Tableau, R
  • Quality Assurance: Quality Center/ ALM, JIRA
  • Data Visualization: MS-Visio, MS Excel, UML’s Class diagrams, Mock-up Screens, Wireframes in Axure and Balsamiq, Lucid Chart, Mural
  • Database:
  • MySQL, SQL Server 2000, MS Access, Informatica, Postgress
  • Project Management: SharePoint, JIRA, Confluence, MS Azure DevOps, ClickUp, Asana
  • Project Lifecycle: SDLC, Waterfall, Agile, SCRUM
  • Documentation: MS Office (Project, Word, Excel, PowerPoint, Access), Google Sheets, Smartsheets, Apple Keynote

Certification

  • Salesforce Business Administration Specialist Super badge (CRM)
  • Salesforce Financial Services Cloud Superbadge (CRM)
  • Salesforce Lightening Experience Reports & Dashboards Superbadge (CRM)

Timeline

Senior Associate/Consultant

PricewaterhouseCoopers LLP
02.2022 - 06.2023

Business Systems Analyst/Consultant

Klick Inc
01.2021 - 02.2022

Marketing (Business Analyst/Consultant)

Optimize Marketing
10.2019 - 12.2020

Business Engineering Analyst

Accenture
06.2014 - 08.2017

Software Development Associate

Accenture
12.2013 - 05.2014

Bachelor of Science - Computer Science

Kurukshetra University

MBA - IT Management and Business Strategy

Schulich School of Business

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Ishant Khurana