ISHANT BHATIA
Toronto,Canada
Summary
Experienced and results-driven customer service professional with a proven track record in banking and hospitality environments. Seeking a challenging role where I can contribute my skills and knowledge attained in IFIC in financial planning, investment needs, and creative problem-solving to achieve business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Teller / Customer Service Representative
CIBC
06.2025 - Current
- Process financial transactions accurately and efficiently in alignment with bank policies.
- Assist clients with account inquiries and provide suitable financial solutions.
- Provide exceptional customer service while maintaining professionalism and regulatory compliance.
- Collaborate with team members to improve service delivery and streamline workflows.
- Canadian Imperial Bank of Commerce
Expeditor / Server / Bar Managing / Supervision
Mantra By Host
06.2022 - 06.2025
- Improved operational efficiency by 25% through workflow optimization and performance metrics.
- Trained and onboarded new employees using structured training programs.
Education
Diploma - Accounting
SENECA POLYTECHNIC
High School - Commerce with Maths
MOUNT ABU PUBLIC SCHOOL
Skills
- Numerical & Mathematical Skills
- Financial Knowledge
- Communication Skills
- Multitasking
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Certification
- Investment Funds in Canada (IFIC), Canadian Securities Institute, 2025
- Smart Serve Ontario, Smart Serve Institute, 2023
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Head Teller / Customer Service Representative
CIBC
06.2025 - Current
Expeditor / Server / Bar Managing / Supervision
Mantra By Host
06.2022 - 06.2025
Diploma - Accounting
SENECA POLYTECHNIC
High School - Commerce with Maths
MOUNT ABU PUBLIC SCHOOL