Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Ishaninder Singh

Brampton,ON

Summary

Results-driven warehouse operations specialist with a proven track record in enhancing customer satisfaction and improving efficiency. Successfully leveraged forklift operation expertise and critical problem-solving skills at Tutto Cheese Company Ltd. to increase order fulfillment accuracy. A proactive approach to customer service and inventory management has led to streamlined workflows and improved client relations in dynamic environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Tutto Cheese Company Ltd.
Brampton, Canada
11.2023 - Current
  • Processed customer orders efficiently, ensuring timely and accurate fulfillment.
  • Operated forklifts to efficiently move and organize warehouse inventory.
  • Handled warehouse tasks, including inventory management and forklift operation.
  • Executed warehouse operations and forklift tasks to maintain workflow efficiency.
  • Handled customer orders with precision, maintaining high standards of accuracy and timeliness.
  • Managed order processing tasks, ensuring all orders were fulfilled accurately and on time.

  • Handled customer inquiries and provided exceptional service to ensure customer satisfaction.
  • Resolved customer issues promptly and efficiently, maintaining high levels of customer satisfaction.
  • Assisted customers with their orders, ensuring accuracy and timely processing.
  • Transported goods to designated areas within the warehouse facility.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Staged and sorted multiple types of products for loading.
  • Followed established guidelines for picking orders accurately.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Organized warehouse space for efficient storage of products.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Used pallet jacks to move items to and from warehouse locations.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

Customer Service Representative

R.B Agencies-Nabha
Nabha, India
01.2019 - 12.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collected deposits or payments and arranged for billing.
  • Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Oversaw warranty counseling process to manage expense controls.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Strengthened customer retention by offering discount options.

Education

Human Resource Management -

Algoma University
Brampton, ON
09-2024

Bachelor of Arts - Sociology,Psychology

Punjabi University
Patiala, Punjab
01.2023

Skills

  • Safe forklift operation
  • Truck loading and unloading
  • First aid training
  • Inventory transport
  • Quality control
  • Basic math
  • Loading dock procedures
  • Hand-eye coordination
  • Load balancing
  • Forklift operation
  • Warehouse safety
  • Inventory management
  • Safety protocols
  • Team collaboration
  • Problem-solving
  • Order picking
  • Safe lifting techniques
  • Materials handling
  • Loading and unloading
  • Warehouse organization
  • Vehicle inspection
  • Verbal and written communication
  • Goods packaging
  • Data entry
  • Time management
  • Scheduling
  • Complaint resolution
  • Multitasking and organization
  • Client relations
  • Microsoft PowerPoint
  • Inbound and outbound calling
  • Call management
  • Critical thinking
  • Adaptability and flexibility
  • Relationship building
  • Order fulfillment
  • Money handling
  • Problem resolution
  • Product knowledge
  • Follow-up skills
  • Punctuality and reliability

Certification

Certification in Counterbalance, Reach truck, Walkie rider, Order picker, and Fall arrest Machines

Languages

English
Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Warehouse Worker

Tutto Cheese Company Ltd.
11.2023 - Current

Customer Service Representative

R.B Agencies-Nabha
01.2019 - 12.2022

Human Resource Management -

Algoma University

Bachelor of Arts - Sociology,Psychology

Punjabi University

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Ishaninder Singh