Ishana Warren
Sacramento
Summary
Results-driven professional with extensive experience in barista supervision and team training. Known for fostering a collaborative work environment and implementing inventory management procedures that enhance efficiency and reduce waste.
Overview
7
7
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Sacramento
12.2019 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored new baristas in beverage preparation and customer engagement techniques.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Collaborated with management to develop staff schedules maximizing coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular team meetings to discuss performance, share feedback, and set goals.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
Line Cook
Cafe Rio
Sacramento, CA
04.2019 - 10.2019
- Prepared and cooked menu items according to established recipes and standards.
- Managed inventory levels, ensuring fresh ingredients were consistently available for service.
- Collaborated with kitchen team to streamline food preparation processes, enhancing efficiency.
- Trained and mentored junior cooks on techniques and safety procedures to maintain high-quality standards.
Deck Attendant
Family Fitness
Sacramento, CA
04.2019 - 08.2019
- Managed front desk operations, ensuring smooth check-in and check-out processes for members.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area to enhance member experience.
- Assisted in scheduling appointments and managing class registrations efficiently.
Education
Bachelor of Arts - Journalism
Sacramento State
Sacramento, CA05-2026
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Adaptability to change
- Equipment troubleshooting
- Attention to detail
- Critical thinking
- Schedule coordination
Languages
English
Full Professional
Interests
- Web Development and Design
- Developing software, websites, and apps in various programming languages
Timeline
Barista Shift Supervisor
Starbucks
12.2019 - Current
Line Cook
Cafe Rio
04.2019 - 10.2019
Deck Attendant
Family Fitness
04.2019 - 08.2019
Bachelor of Arts - Journalism
Sacramento State