ISHANA JOSHI
Greater Toronto Area,ON
Summary
Dedicated and compassionate professional with a strong academic foundation in sociology and psychology, complemented by over five years of experience in social media, healthcare communication, and community engagement. Through studies at Toronto Metropolitan University, I have developed critical skills in research, communication, and social analysis. I aspire to deepen my capacity to support individuals and communities through evidence-based, trauma-informed, and socially just approaches.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emotional Support Volunteer
7 Cups
02.2026 - Current
- A trained volunteer providing free, anonymous emotional support through a 24/7 chat. Using active listening techniques to help users process emotional distress
Community & Civic Engagement Volunteer
City of Toronto
Toronto, Ontario
01.2026 - Current
- Supporting community outreach initiatives, public events, and local engagement efforts through the Office of the Deputy Mayor, helping connect residents with civic resources and initiatives.
Volunteer
Ve'ahavta
North York
11.2025 - Current
- Provided much-needed support in the warehouse sorting donations, tracking inventory, and packing outreach vans.
- Prepared sandwiches, baked goods and/or other treats for distribution on outreach vans to individuals facing poverty and homelessness.
Assistant Manager
Kay Medi Spa & Consulting
Oakville, Ontario
09.2023 - Current
- Supported day-to-day clinic operations, including client intake, scheduling, payments, and team coordination.
- Assisted with event planning and promotions, while helping to deliver a positive, professional client experience.
- Supported practitioners with administrative needs.
Peer Support Volunteer
SickKids
01.2026 - 01.2026
- Volunteered alongside SickKids Peer Support and Trauma Response staff supporting Bell Let’s Talk mental health awareness outreach during a one day event.
Media Manager
Nüderma Esthetique
Greater Toronto Area
02.2020 - Current
- Plan, create, and schedule engaging posts, reels, and stories aligned with brand aesthetics
- Manage brand messaging, tone, and visual identity to ensure consistency
- Track analytics, engagement, and growth metrics to optimize performance
- Develop medically accurate social media content focused on women's health, gynaecology, and hormonal wellness
- Manage and schedule content covering patient education, preventative care, and women's reproductive health
- Monitor analytics to assess engagement with educational medical content and adjust strategy accordingly
- Oversee daily operations and staff performance
- Train new team members and support ongoing skill development
- Manage all online platforms, including social media, website updates, and digital marketing.
Business Developer
GTA Auto Collision & Repair
09.2024 - 06.2025
- Launched and managed the company's Instagram, Facebook, and TikTok accounts to build brand presence
- Designed and developed the official GTA Auto Collision & Repair website, including layout, copy, and service listings
- Established the brand's online identity, including logos, colour palettes, messaging, and overall visual direction
- Created marketing campaigns promoting collision repair, detailing, tinting, and deductible-coverage services
Salesperson - Volunteer
Oakville Titians Football
Oakville, Ontario
05.2024 - 08.2024
- Sold and served snacks and beverages to football staff, players, and spectators.
Animal Care Volunteer
PetSmart
London, Ontario
09.2016 - 04.2018
- Provided care for the cats at PetSmart by feeding them, cleaning their enclosures, and giving them socialization and attention.
Education
Bachelor of Arts Honours - Sociology
Toronto Metropolitan University
Toronto, ON06-2026
Skills
- Leadership & Team Coordination
- Customer Service & Client Relations
- Social Media Strategy & Digital Marketing
- Project Management & Multitasking
- Organization & Inventory Management
- Community Service & Outreach
Websites
Certification
• Critical Incident Stress Management: Group Crisis Intervention
• Motivational Interviewing (MI) - SickKids
• Psychological First Aid - Caring for Others, Canadian Red Cross
• Psychological First Aid - Self-care, Canadian Red Cross
• Skin Treatments & Chemical Peel Course, Canadian Board of Aesthetic Medicine
• Motivational Interviewing (MI) - SickKids
• Psychological First Aid - Caring for Others, Canadian Red Cross
• Psychological First Aid - Self-care, Canadian Red Cross
• Skin Treatments & Chemical Peel Course, Canadian Board of Aesthetic Medicine
Timeline
Emotional Support Volunteer
7 Cups
02.2026 - Current
Community & Civic Engagement Volunteer
City of Toronto
01.2026 - Current
Peer Support Volunteer
SickKids
01.2026 - 01.2026
Volunteer
Ve'ahavta
11.2025 - Current
Business Developer
GTA Auto Collision & Repair
09.2024 - 06.2025
Salesperson - Volunteer
Oakville Titians Football
05.2024 - 08.2024
Assistant Manager
Kay Medi Spa & Consulting
09.2023 - Current
Media Manager
Nüderma Esthetique
02.2020 - Current
Animal Care Volunteer
PetSmart
09.2016 - 04.2018
Bachelor of Arts Honours - Sociology
Toronto Metropolitan University