Ishan Wadhwa
Toronto
Summary
Dynamic leader specializing in the hospitality and food business sector with a robust history of managing multi-unit operations and leading strategic planning initiatives for brand expansion. Demonstrates key strengths in operational oversight, financial management, and team leadership, amplified by extensive experience across several renowned hospitality brands. Adept at driving profitability and operational efficiency within competitive markets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
9
9
years of professional experience
Work History
District Manager
MBI Brands
04.2023 - Current
- Oversaw franchise performance across GTA west, implementing strategies to enhance operational efficiency and profitability
- Played a pivotal role in brand expansion initiatives, noticeably increasing brand footprints by facilitating the opening of new locations
- Championed quality control and standards adherence, ensuring high levels of customer satisfaction and compliance with operational benchmarks
- Fostered a culture of excellence and continuous improvement, directly contributing to the sustained growth and market presence of the brand.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Multi Restaurant Operator
Tim Hortons
11.2019 - 03.2023
- Proficiently managed a diverse portfolio of 11 stores, driving $28 million in sales through strategic planning, team leadership, and operational excellence
- Executed strategic initiatives during store openings and transfers, leading to exceptional financial outcomes with operating margins exceeding 18% in P&Ls, showcasing adept management and financial acumen
- Leveraged comprehensive understanding of hospitality and restaurant management to ensure exceptional standards of service and customer experience
- Led training programs for staff, improving service delivery, efficiency, and team cohesion across all managed locations
- Navigated the complexities of multi-unit management, achieving key improvements in profitability and operational metrics.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Upheld quality standards through regular inspections of completed , addressing any inconsistencies immediately. Stores outperformed in the Steritech conducted audits.
General Manager
Tim Hortons
09.2015 - 10.2019
- Supported Assistant Managers and Supervisors, establishing a solid leadership framework for operational excellence
- Cultivated a customer-centric work environment, leading to improved customer interactions and loyalty
- Implemented strategic initiatives to enhance profitability and cost management, directly impacting the bottom line and financial robustness.
Education
Bachelors - Commerce
DAV College
Post Graduate Diploma - Business management
Centennial College
Toronto, ON04.2017
Master of Arts - Commerce And Business Administration
Guru Nanak Dev University
India06.2015
Skills
- Profit Loss
- Operating Systems
- Hospital Experience
- Restaurant Experience
- Leadership
- Team Management
- Strategic Planning
- Customer Service
- Financial Reporting
- Audit Compliance
- Hiring
- Training
Personal Information
Title: Hospitality Operations Manager
Languages
English
Full Professional
Timeline
District Manager
MBI Brands
04.2023 - Current
Multi Restaurant Operator
Tim Hortons
11.2019 - 03.2023
General Manager
Tim Hortons
09.2015 - 10.2019
Bachelors - Commerce
DAV College
Post Graduate Diploma - Business management
Centennial College
Master of Arts - Commerce And Business Administration
Guru Nanak Dev University
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