Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ishan Vaishnav

Toronto,Canada

Summary

Experienced Customer Service Manager with over 10 years of leadership experience in a dynamic environment. Skilled in budget management, ensuring coverage to meet business targets, and providing operational support. Proven ability to foster strong relationships with customers and employees through effective interpersonal communication. Committed to delivering exceptional guest service, relations, and satisfaction, aiming for a clear and measurable return on investment. Seeking a position that leverages my extensive experience, positive interactions, and facilitates skill enhancement. Eager to apply my skills, knowledge, and innovative ideas to continually improve guest relations in line with current trends.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Healthy Planet
Toronto, Ontario
05.2023 - Current
  • Provide direction, guidance and instruction to all store associates as required
  • Ensure store is maintained and consistently upheld to established standards
  • Handle customer complaints as they arise and resolve conflict
  • Monitor and manage inventory - ordering, receiving and distributing via 'Just In Time' system
  • Build strong relationships with customers and vendors to ensure all requirements are met
  • Assist senior manager with employee recruitment, training and development.

Assistant Service Manager

Farm Boy
Toronto, Ontario
07.2021 - 05.2023
  • Provided superior customer service and support Farm Boy's vision of the best fresh shopping experience
  • Assisted in the development of the team by supporting the training, coaching and recognition while maintaining a high level of confidentiality and trust
  • Effectively communicated product information (codes) and corporate policies and procedures to the service team
  • Safeguarded Farm Boy's financial information through document maintenance and retention and preserve the integrity of individual front-end staff (e.g
  • Oversee refunds, cashiers' over/short reports, audit floats)
  • Supported office management in completing inventory, orders, staff scheduling, payroll.

Assistant Restaurant Manager

Domino's Pizza
Toronto, Ontario
08.2016 - 06.2021
  • Performed personnel actions such as hiring staff, provided employee orientation and training, conducting supervisory activities, such as creating work schedules
  • Assigned duties, responsibilities, and workstations to employees in accordance with work requirements
  • Observed & evaluated workers & work procedures to ensure quality standards and services are met
  • Trained workers in food preparation, and in service, sanitation, and safety procedure
  • Scheduled and received food and beverage deliveries, checked delivery contents to verify product quality and quantity
  • Performed various financial activities such as cash handling, deposit preparation, and payroll
  • Resolved customer complaints regarding food service.

Sr. Guest Service Supervisor

Domino's Pizza
Gujarat, India
03.2014 - 04.2016
  • Organized the team, assigned employee tasks and created employee schedules.
  • Performed various financial activities such as cash handling, deposit preparation, and payroll.
  • Assisted the restaurant manager in scheduling, recruitment, training, evaluation, and career promotion activities.
  • Trained and mentored new hires on the proper techniques for making pizza, ensuring that all food was prepared to company standards.
  • Analyzed customer feedback surveys to determine trends in customer satisfaction levels.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Prepared detailed reports on monthly guest service activities including data analysis and recommendations for further improvements.

Assistant Cinema Manager

PVR Cinemas
Gujarat, India
02.2011 - 03.2013
  • Planned & supervised day to day operations of different departments i.e,Housekeeping Maintenance, IT, Stores, Customer Complaint Handling, Security, Sales, and Marketing.
  • Reviewed all guest comment cards along with department heads and analyzed reasons for variances with a view to plan and ensure corrective action.
  • Evaluated performance of theater staff and provided guest service training, supervised and managed 25-39 staff members per shift.
  • Resolved conflicts among guests and staff.
  • Organized all department meetings with an objective to improve inter-departmental relations and resolve conflicts.
  • Planned budgets for staffing requirements and operational costs.
  • Processed refunds or exchanges when necessary in accordance with company policies.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Coordinated with internal departments and staff meetings to ensure smooth operations.
  • In charge of all types of licensing, accounts, and taxation.

Marriott Hotel - Guest Service Associate (F&B Service)

Marriott Hotel
India, Gujarat
05.2010 - 12.2010
  • Responsible for setting up of restaurant provided guest services and Planned the buffet and bar set up
  • In charge of opening and closing of the restaurant techniques, personal grooming, and hygiene requirement, etc.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Education

Post-Graduate Certificate Program (Global Hospitality Business Development)) -

Seneca College of Applied Arts And Technology
08-2017

Post-Graduate Certificate Program (Global Hospitality Operations Management)) -

Seneca College of Applied Arts And Technology
12-2016

BBA - Hospitality Management

Sardar Patel University
Gujarat, India
04-2010

Certified Hospitality Professional Program conducted by Asian American Hotels Owner's Association (A.A.H.O.A.) -

Skills

  • Customer Service and relations
  • Conflict Resolution
  • Time Management
  • Budget Administration, Inventory Management
  • Critical Thinking
  • Staff Scheduling and Management
  • Judgment and Decision Making
  • Proficient in Microsoft Office, VISTA, POS, NAV
  • Staff training, Mentoring and Coaching
  • Relationship Building and Management
  • Team Building and Leadership
  • Department and Operations Oversight

References

References available upon request.

Timeline

Assistant Store Manager

Healthy Planet
05.2023 - Current

Assistant Service Manager

Farm Boy
07.2021 - 05.2023

Assistant Restaurant Manager

Domino's Pizza
08.2016 - 06.2021

Sr. Guest Service Supervisor

Domino's Pizza
03.2014 - 04.2016

Assistant Cinema Manager

PVR Cinemas
02.2011 - 03.2013

Marriott Hotel - Guest Service Associate (F&B Service)

Marriott Hotel
05.2010 - 12.2010

Post-Graduate Certificate Program (Global Hospitality Business Development)) -

Seneca College of Applied Arts And Technology

Post-Graduate Certificate Program (Global Hospitality Operations Management)) -

Seneca College of Applied Arts And Technology

BBA - Hospitality Management

Sardar Patel University

Certified Hospitality Professional Program conducted by Asian American Hotels Owner's Association (A.A.H.O.A.) -

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