Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
References
SeniorSoftwareEngineer
Ishan Singh

Ishan Singh

Cyber Security/SOC Analyst
Medicine Hat,AB

Summary

Skilled and experienced IT professional enthusiastic about Cybersecurity looking to utilize skills and knowledge from various certifications to gain experience as a Security Analyst to further skills within the Cybersecurity and Information Security field. Knowledgeable about GRC, NIST, Cyber security frameworks, Linux, SQL, Python, C# and SIEM tools. Experience with incident escalation and response with strong communication and problem solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SOC Analyst position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
6
6
Certificates

Work History

Technical Services Analyst

Auto-Star Compusystems Inc.
07.2022 - Current
  • Duration: 1 year 7 months
  • Handled most number of tickets/incidents in 2023
  • Leverage product knowledge, troubleshooting skills and customer service skills to provide end-users with quality software, hardware and networking technical support
  • Gained experience testing software, replicating issues and logging tickets
  • Gained experience and knowledge about Debit/Credit providers and their workings
  • Worked on hardware Certification and documentation for POS software
  • Championed adherence to industry standards ensuring compliance with relevant regulations
  • Facilitated clear communication between technical services team members and other departments, fostering strong working relationships across organization
  • Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives

Customer Service Representative

Telze
04.2019 - 03.2021
  • Duration: 2 years
  • Gained experience with repairing hardware equipment such as mobile phones, tablet and PCs
  • Worked closely with clients to understand issues and finding solution
  • Performed OS and hardware installations, migrations and upgrades
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Technical Support Specialist

Army Public School
07.2016 - 03.2018
  • Duration: 1 year 9 months
  • Configured and defined parameters for installation or testing of local area network (LAN), WAN, hubs, routers, or related networking equipment
  • Diagnosed networking problems, using diagnostic testing software and equipment
  • Installation of new hardware or software systems or components, ensuring integration with existing network systems
  • Proactively analyze, troubleshoot, and resolve system incidents and appropriately escalate issues

Education

Bachelor of Science - BS - Computing and Information Systems

Athabasca University
Athabasca, AB
01.2024 - Current

Diploma of Education - Information Technology - Software Development

Medicine Hat College
Medicine Hat, AB
01.2019 - 04.2021

High School Diploma - Science (Physics, Chemistry, Mathematics with IT)

Army Public School (APS)
India
03.2016 - 04.2018

Skills

    Cybersecurity Frameworks

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Certification

CompTIA Advanced Security Practitioner (CASP+) - CompTIA

Interests

Cloud Architecture

Artificial Intelligence

Machine Learning

Timeline

Bachelor of Science - BS - Computing and Information Systems

Athabasca University
01.2024 - Current

Technical Services Analyst

Auto-Star Compusystems Inc.
07.2022 - Current

Customer Service Representative

Telze
04.2019 - 03.2021

Diploma of Education - Information Technology - Software Development

Medicine Hat College
01.2019 - 04.2021

Technical Support Specialist

Army Public School
07.2016 - 03.2018

High School Diploma - Science (Physics, Chemistry, Mathematics with IT)

Army Public School (APS)
03.2016 - 04.2018

References

Derek Maki

Instructor, Medicine Hat College

dmaki@mhc.ab.ca


Arshdeep Singh

Security Analyst - CDW

arshdeepkhakh@gmail.com

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Ishan SinghCyber Security/SOC Analyst