Cloud Architecture
Ishan Singh
Cyber Security/SOC Analyst
Medicine Hat,AB
Summary
Skilled and experienced IT professional enthusiastic about Cybersecurity looking to utilize skills and knowledge from various certifications to gain experience as a Security Analyst to further skills within the Cybersecurity and Information Security field. Knowledgeable about GRC, NIST, Cyber security frameworks, Linux, SQL, Python, C# and SIEM tools. Experience with incident escalation and response with strong communication and problem solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SOC Analyst position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
6
6
Certificates
Work History
Technical Services Analyst
Auto-Star Compusystems Inc.
07.2022 - Current
- Duration: 1 year 7 months
- Handled most number of tickets/incidents in 2023
- Leverage product knowledge, troubleshooting skills and customer service skills to provide end-users with quality software, hardware and networking technical support
- Gained experience testing software, replicating issues and logging tickets
- Gained experience and knowledge about Debit/Credit providers and their workings
- Worked on hardware Certification and documentation for POS software
- Championed adherence to industry standards ensuring compliance with relevant regulations
- Facilitated clear communication between technical services team members and other departments, fostering strong working relationships across organization
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives
Customer Service Representative
Telze
04.2019 - 03.2021
- Duration: 2 years
- Gained experience with repairing hardware equipment such as mobile phones, tablet and PCs
- Worked closely with clients to understand issues and finding solution
- Performed OS and hardware installations, migrations and upgrades
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Technical Support Specialist
Army Public School
07.2016 - 03.2018
- Duration: 1 year 9 months
- Configured and defined parameters for installation or testing of local area network (LAN), WAN, hubs, routers, or related networking equipment
- Diagnosed networking problems, using diagnostic testing software and equipment
- Installation of new hardware or software systems or components, ensuring integration with existing network systems
- Proactively analyze, troubleshoot, and resolve system incidents and appropriately escalate issues
Education
Bachelor of Science - BS - Computing and Information Systems
Athabasca University
Athabasca, AB 01.2024 - Current
Diploma of Education - Information Technology - Software Development
Medicine Hat College
Medicine Hat, AB 01.2019 - 04.2021
High School Diploma - Science (Physics, Chemistry, Mathematics with IT)
Army Public School (APS)
India 03.2016 - 04.2018
Skills
Cybersecurity Frameworks
Governance, Risk, and Compliance
Customer service expert
Software diagnosis
SQL
C#
Splunk
ChatGPT
Oral Communication and Documentation
SIEM & SOAR
Wireshark software
Erecting firewalls
Microsoft Hyper-V Server
Teamwork and Collaboration
Incident Response Management
Certification
CompTIA Advanced Security Practitioner (CASP+) - CompTIA
Interests
Artificial Intelligence
Machine Learning
Timeline
Bachelor of Science - BS - Computing and Information Systems
Athabasca University
01.2024 - Current
Technical Services Analyst
Auto-Star Compusystems Inc.
07.2022 - Current
Customer Service Representative
Telze
04.2019 - 03.2021
Diploma of Education - Information Technology - Software Development
Medicine Hat College
01.2019 - 04.2021
Technical Support Specialist
Army Public School
07.2016 - 03.2018
High School Diploma - Science (Physics, Chemistry, Mathematics with IT)
Army Public School (APS)
03.2016 - 04.2018
References
Derek Maki
Instructor, Medicine Hat College
dmaki@mhc.ab.ca
Arshdeep Singh
Security Analyst - CDW
arshdeepkhakh@gmail.com