Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Ishan Kumar

Mississauga,ON

Summary

Results-driven Analyst with expertise in Oracle Field Service applications. Demonstrated strong analytical thinking and system configuration skills by successfully identifying root causes of issues and implementing corrective actions. Proficient in system monitoring, contributing to enhanced performance and seamless integrations.


Overview

1
1
Certification

Work History

Analyst

JS Tech Services
09.2024 - 03.2025
  • Well certified in Oracle Field Service applications in CX domain.
  • Worked on configuration items such as properties, activity types, user types etc.
  • Created work skills, work zones and different message scenarios.
  • Used SOAP UI to trigger APIs request.
  • Helped team with quarterly updates and patching exercise, sanity testing, performance testing.
  • Monitoring the integrations and triaged any integration sync issues with other interfaces.
  • Preparation of TDD documentation for upcoming enhancements.
  • Analyzed data to identify root causes of major issues and recommend corrective actions to architects.

Education

Bachelors of Computer Applications - Computer Applications Development

Chitkara Institute of Engg. & Technology
Punjab
06-2013

Skills

  • System Configuration
  • System monitoring
  • Systems maintenance
  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management
  • SOAP UI

Certification

  • Certified Oracle Field Service Implementer

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • App Development

Timeline

Analyst

JS Tech Services
09.2024 - 03.2025

Bachelors of Computer Applications - Computer Applications Development

Chitkara Institute of Engg. & Technology

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