Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
ISHAN ISHAN

ISHAN ISHAN

Mississauga,ON

Summary

Highly motivated and results-driven IT professional with over 2 years of experience in technical support, network administration, software installation and configuration, customer service, and problem-solving. Skilled in troubleshooting complex issues, working collaboratively in a team environment, and providing training and support to clients. Possesses excellent communication skills and a proven track record of delivering exceptional customer service. Hardworking professional with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions.

Overview

8
8
years of professional experience

Work History

Field Service Technician

Bell
01.2021 - Current
  • Provided technical support, maintenance, and repair services to clients in the field, ensuring the optimal performance of hardware and software systems
  • Installed, configured, and troubleshot hardware and software systems, including printers, laptops, and desktops
  • Conducted routine maintenance on equipment and systems to ensure optimal performance, resulting in improved productivity and reduced downtime
  • Provided training and support to clients on the use of equipment and software, resulting in increased user adoption and satisfaction.

IT Support

Manulife
09.2019 - 12.2020
  • Provided technical support and troubleshooting for various services to customers, ensuring prompt resolution of technical issues
  • Possessed a strong understanding of networking fundamentals and troubleshooting skills, effectively resolving LAN and VPN connectivity issues for workstations
  • Used my skills in troubleshooting WAN connectivity issues for various sites, ensuring seamless operations
  • Provided support for cloud-based telephony and Voice over IP (VOIP) solutions.

Truck Dispatcher

CDI
06.2018 - 08.2019
  • Coordinated and scheduled the delivery of goods and materials, ensuring timely and efficient delivery while reducing costs
  • Monitored and tracked the progress of deliveries, ensuring on-time delivery and providing timely updates to clients
  • Communicated with drivers and clients to provide updates on delivery status and resolve any issues or concerns, resulting in high client satisfaction ratings
  • Proficient in utilizing ticketing systems to track and resolve client incidents/requests, ensuring accurate service ticket administration and time entries.

Customer Service Representative

Nestle
09.2016 - 05.2018
  • Handled customer inquiries and complaints, ensuring prompt and accurate resolution of issues
  • Provided accurate and timely information, resulting in high customer satisfaction ratings
  • Resolved complex customer complaints and issues in a timely and professional manner, resulting in increased customer loyalty and repeat business
  • Demonstrated strong communication and customer service skills, resulting in high customer satisfaction ratings.

Education

Sheridan College
Brampton
08-2021

Skills

  • Technical support
  • Troubleshooting
  • Hardware
  • Software systems
  • Networks
  • Firewalls
  • Mobile device support
  • IOS
  • Android
  • Security policies
  • Multi-factor authentication
  • Email configuration
  • Mobile Device Management (MDM) administration
  • Server virtualization technologies
  • Azure
  • Documentation
  • Reporting
  • Technical reports
  • Presentations
  • Microsoft Windows
  • Microsoft Office
  • Problem-solving
  • Critical thinking
  • Independent work
  • Attention to detail
  • Accuracy
  • Multitasking
  • Prioritization
  • Adaptability
  • Flexibility
  • Quick learning
  • Working under pressure
  • Teamwork
  • Legally eligible to work in Canada
  • Home internet connection
  • Technical Analysis
  • Customer Service
  • Project Management
  • Hand tools proficiency

Languages

English
Professional

References

References available upon request.

Timeline

Field Service Technician

Bell
01.2021 - Current

IT Support

Manulife
09.2019 - 12.2020

Truck Dispatcher

CDI
06.2018 - 08.2019

Customer Service Representative

Nestle
09.2016 - 05.2018

Sheridan College

Similar Profiles

CREATE PROFILE
ISHAN ISHAN