ISHAN DOSHI
Sault Ste. Marie,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. A hardworking and passionate job seeker with strong organizational skills eager to secure an remote -level position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Project Manager
Webmount Studio
08.2023 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- A collaborative team player with a focus on delivering exceptional technical support from customer service.
Senior Customer Service Representative Lead
Max Life Insurance Co Ltd
Mumbai, India
03.2019 - 07.2023
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Enthusiastic and solutions-driven professional with a positive attitude and a genuine commitment to assisting others.
- Dedicated to ensuring customers maximize the value of their products and services.
Relationship Manager
Bajaj Capital ltd
03.2018 - 03.2019
- Built and maintained relationships with positive attitude for new and existing clients while providing high level of expertise.
- Engage in marketing and outreach activities to show clients you value them and their communities.
- Meet with clients to understand their personal and business priorities, advise them on solutions, and provide forward-looking financial planning.
Relationship Associate
Yes Bank Ltd
06.2016 - 09.2017
- Successfully managed operations across 14 YES BANK branches, focusing on retail asset products including Equipment Finance (Medical Equipment Loan & Printing Equipment Loan).
- Answered customer questions to maintain high satisfaction levels.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
Education
MBA - Finance
Rizvi Institute of Management Studies And Research
Mumbai, India03.2016
Bachelor of Accounting - Accounting And Finance
Malini Kishor Sanghvi of Commerce And Economics
Mumbai, India03.2014
H.S.C - Commerce And Business Administration
Thakur College of Science And Commerce
Mumbai, India03.2011
S.S.C - SCHOOL
Swami Vivekanand International School
Mumbai , India03.2009
Graduate Certificate - Human Resources And Business Management
Algoma University
Sault Ste. Marie, ONSkills
- Customer Engagement
- Performance Goals
- Team Leadership
- Product Knowledge
- Client Relations
- Technical Support
- Administrative Skills
Timeline
Project Manager
Webmount Studio
08.2023 - Current
Senior Customer Service Representative Lead
Max Life Insurance Co Ltd
03.2019 - 07.2023
Relationship Manager
Bajaj Capital ltd
03.2018 - 03.2019
Relationship Associate
Yes Bank Ltd
06.2016 - 09.2017
MBA - Finance
Rizvi Institute of Management Studies And Research
Bachelor of Accounting - Accounting And Finance
Malini Kishor Sanghvi of Commerce And Economics
H.S.C - Commerce And Business Administration
Thakur College of Science And Commerce
S.S.C - SCHOOL
Swami Vivekanand International School
Graduate Certificate - Human Resources And Business Management
Algoma University
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