Isha Mudgil
Edmonton,AB
Summary
Experienced Customer Relations Manager with a strong foundation in client communication and satisfaction, now transitioning into the cybersecurity sector. Combining my client-centric approach with a growing passion for cybersecurity, I am seeking opportunities to apply my skills in risk assessment, incident response, and security awareness to enhance organizational cyber resilience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager Customer Relations
Innovations Solutions & Events Pvt. Ltd.
Nagpur, India
01.2013 - 02.2015
- Building and maintaining strong client relationships, understanding their needs, and serving as the main point of contact. Being prepared to handle emergencies or unexpected issues during events, keeping clients informed and reassured.
- Maintaining high-quality service standards, monitoring event execution, and seeking feedback for continuous improvement.
- Identifying opportunities to offer additional services or upsell existing ones to enhance client experiences and company revenue.
- Working closely with event planners, coordinators, and other teams to ensure alignment with client expectations.
Business Development Manager
Prosix Softron
Lucknow, India
02.2011 - 03.2012
- Identify and target potential clients to expand the company's customer base. Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
- Stay informed about the company's website development services and be able to communicate their value to clients.
- Generate leads through various channels, such as networking, cold calling, and digital marketing.
- Work closely with the technical team to ensure that client requirements are understood and met.
Office Administrator
New Generation Real Estate
Chandigarh, India
04.2010 - 01.2011
- Managing office operations and providing administrative assistance to staff.
- Maintaining records, filing, and organizing documents efficiently.
- Handling emails, phone calls, and correspondence.
- Ensuring adherence to company policies and procedures.
- Data entry.
Senior Student Counsellor
Webcom
Chandigarh, India
08.2009 - 02.2010
- Counsel students coming for various academic courses, Vocational Engineering/Technical trainings
- Assist Head Counsellor and complete responsibilities that were handed over to me
- Record keeping and communication.
- Budget tracking.
IT Recruitment and Business Development
FCS Software Solutions Ltd
11.2008 - 06.2009
- Identifying top IT candidates for open positions, evaluating resumes and qualifications, conducting interviews to assess technical skills and cultural fit.
- Assisting in the onboarding process of new hires and ensuring compliance with legal and company policies in the hiring process .
Education
Cyber Security
Masterschool
2023
BTech In Computer Science & Technology
IEET
Baddi, India06.2008
Skills
- Customer Service & Relations
- IT marketing & Business development
- IT recruitment
- Office Administration
- Real Estate Sales and Administration
- Student Counselor
Certification
- Certified CompTIA Sec+ - 2023
- Cyber Security ,Fundamentals of Information Security Training - 2023
Hobbies
- Apart from diving into the ever evolving cyber security world , I find happiness in painting ,reading , cooking and volunteering within my community.
LinkedIn link
https://www.linkedin.com/in/ishamudgil/
Timeline
Manager Customer Relations
Innovations Solutions & Events Pvt. Ltd.
01.2013 - 02.2015
Business Development Manager
Prosix Softron
02.2011 - 03.2012
Office Administrator
New Generation Real Estate
04.2010 - 01.2011
Senior Student Counsellor
Webcom
08.2009 - 02.2010
IT Recruitment and Business Development
FCS Software Solutions Ltd
11.2008 - 06.2009
Cyber Security
Masterschool
BTech In Computer Science & Technology
IEET
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