ISHAMA SINCLAIR
YORK,ON
Summary
Dynamic professional with a proven track record in staff management and customer service, honed at Kings Delight and Sagicor Life Ja. Excelled in roles requiring critical thinking and adaptability, achieving significant improvements in operational efficiency. Skilled in Microsoft Office and interpersonal communication, adept at fostering client relationships and mentoring teams for peak performance. proven ability to streamline operations and foster team collaboration to achieve organizational goals. skilled in conflict resolution , process optimization, and strategic planning with flexible approach to evolving business needs.
Overview
12
12
years of professional experience
Work History
Supervisor
Kings Delight
01.2022 - Current
*manages staff on a daily basis
*follow up on purchases of goods for operation
* payroll
*keeping records and book keeping
*interacting with customers on daily basis
Financial Advisor
Sagicor Life Ja
11.2015 - 02.2020
*Provide excellent communication and verbal skills
*Customer service interaction on daily basis
*Administrative duties
*Proficient in microsoft ,spreadsheet ETC
*Silicate clients unbehalf of company
*Time management and Records keeping
*Assess financial situation : evaluate a client financial situation
*Recommend Products and services
*Provide Advice
*Build Relationships with customers
Clerk
May Pen Court House
03.2013 - 04.2015
*Administrave tasks
*Data Entry
*Customer Service
* Record Keeping
*Scheduling of meetings
*Communication; answer phones, reply to emails..etc
*Research : Gather information for projects such as phone,email or in person.
Education
High School Diploma -
Cj Community College
Toronto, ON08-2025
FINANCIAL SERVICE COMMISSION
JAMAICA05-2018
High School Diploma -
CARIFITA COLLEGE OF SALES
JAMAICA03-2018
High School Diploma -
COLLEGE OFINSURANCE AND PROFESIONAL STUDIES
JAMAICA01-2016
High School Diploma -
GARVEY MACEO HIGH SCHOOL
JAMAICA09-2011
High School Diploma -
INSITUTE OF ACADEMIC EXCELLENCE
JAMAICA07-2011
High School Diploma -
WATSON PRIMARY SCHOOL
JAMAICA01-2006
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- LEADERSHIP
- Problem Solving
- Interpersonal Communication
- Adaptability
- Critical Thinking
Languages
English
Full Professional
Spanish
Elementary
Interests
- Participating in cultural exchange programs and homestays
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Supervisor
Kings Delight
01.2022 - Current
Financial Advisor
Sagicor Life Ja
11.2015 - 02.2020
Clerk
May Pen Court House
03.2013 - 04.2015
High School Diploma -
Cj Community College
FINANCIAL SERVICE COMMISSION
High School Diploma -
CARIFITA COLLEGE OF SALES
High School Diploma -
COLLEGE OFINSURANCE AND PROFESIONAL STUDIES
High School Diploma -
GARVEY MACEO HIGH SCHOOL
High School Diploma -
INSITUTE OF ACADEMIC EXCELLENCE
High School Diploma -
WATSON PRIMARY SCHOOL
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