Ishaan Sehgal
Riverview
Summary
Experienced Service Advisor with a strong background in customer service, time management, and cost-effective strategies. Expertise in optimizing schedules and workflow to enhance customer satisfaction and operational efficiency. Dedicated to leveraging record keeping and team collaboration skills to provide high-quality service and support in customer-oriented environments. Confident in ability to contribute to the success of any organization with a solid foundation in these areas.
Overview
3
3
years of professional experience
Work History
Service Advisor
Rallye Motors Hyundai
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Food delivery
Self employed
06.2023 - Current
- Manage delivery schedules, ensuring timely service and customer satisfaction
- Optimize delivery routes, reducing travel time and fuel costs
- Handle customer inquiries and complaints, maintaining high service standards
- Implement cost-effective strategies, resulting in increased profitability
- Efficiently manage numerous food deliveries daily, ensuring timely service and customer satisfaction
- Maintain meticulous records of orders and routes to optimize delivery efficiency and accuracy
- Provide consistent customer service, addressing inquiries and resolving issues to enhance client relations
Team Member
Tim Hortons
01.2022 - 06.2023
- Assisted customers with orders, maintaining high satisfaction and increasing repeat visits
- Collaborated with team to streamline workflow, reducing order processing time
- Handled cash transactions accurately, ensuring balanced registers and financial integrity
- Maintained clean and organized work environment, enhancing overall customer experience
- Eager to master new skills and contribute positively to team goals
- Ensured top-quality service by adhering to strict cleanliness standards
- Provided training to new staff, fostering a collaborative team environment
Supervisor/Manager
Tim Hortons
12.2022 - 12.2022
- 1 month training to be a supervisor or a manager at another location store of Tim Hortons
Education
Accounting and payroll administration -
NEW BRUNSWICK COMMUNITY COLLEGE
Moncton12.2022
Web designing -
SSCC institute
India10.2021
Bachelor of Business Administration -
Guru Nanak Dev University
Punjab07.2019
Skills
- Record keeping
- Customer service
- Workflow streamlining
- Training and development
- Complaint resolution
- Cost-effective strategies
- Problem solving
- Time management
- Communication
- Team collaboration
Languages
English
Professional Working
Personal Information
- Date of Birth: 06/02/98
- Nationality: Indian
Timeline
Service Advisor
Rallye Motors Hyundai
07.2024 - Current
Food delivery
Self employed
06.2023 - Current
Supervisor/Manager
Tim Hortons
12.2022 - 12.2022
Team Member
Tim Hortons
01.2022 - 06.2023
Accounting and payroll administration -
NEW BRUNSWICK COMMUNITY COLLEGE
Web designing -
SSCC institute
Bachelor of Business Administration -
Guru Nanak Dev University
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