ISHAAN MITTAL
4B Garden Street , Thorold,Ontario
Summary
Focused and organized with demonstrated success in interdepartmental coordination and project management. Delivers exceptional customer service through proficient active listening and professional communication skills.
Overview
3
3
years of professional experience
Work History
Manager of Operations
PIZZA PIZZA
03.2023 - 05.2024
- Exercised composure under pressure and in escalated customer service scenarios.
- Answered inquiries and provided superior customer service to clients.
- Resolved third-party billing, computer system and customer service issues.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Business Development Executive
PLANETSPARK
04.2021 - 01.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Collaborated with sales and marketing departments to support client acquisition.
Education
Post-Degree Certificate - Project Management
Algoma University
Brampton04.2024
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute Of Technology
CHENNAI , INDIA06.2021
Skills
- Customer service orientation
- Attentive Customer Service
- Customer service abilities
- Operation Management
- Creative Thinking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Manager of Operations
PIZZA PIZZA
03.2023 - 05.2024
Business Development Executive
PLANETSPARK
04.2021 - 01.2022
Post-Degree Certificate - Project Management
Algoma University
Bachelor of Technology - Electrical And Electronics Engineering
Vellore Institute Of Technology
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