ISHA POONIA

• Manage scheduling of over 100 security personnel, ensuring full shift coverage and compliance with company policies and collective agreements.
• Leverage Win-Team software to coordinate staff schedules, handle last-minute changes, and maintain detailed records for payroll and audits.
• Collaborate with management and clients to identify scheduling needs, addressing conflicts promptly and effectively.
• Developed process improvements that reduced scheduling errors by 20%, improving operational efficiency.

• Conducted regular security patrols, enforced safety regulations, and provided customer service during high-profile events.
• Maintained accurate logs of security activity and liaised with senior staff to ensure smooth event operations.

• Conducted one-on-one client consultations, developed tailored fitness plans, and tracked client progress to support wellness goals.
• Collaborated with team members to schedule client meetings and coordinate gym activities.

March 2023 – April 2023 (Tony Stacy Long Term Care)
August 2022 – February 2023 (Revera Bough Beaches)
April 2022 – June 2022 (Sheridan College Volunteer Program)

• Provided compassionate support to patients, assisting with daily living activities, personal hygiene, and dietary needs.
• Worked closely with healthcare professionals to ensure the well-being of residents in long-term care settings.