ISHA UPADHAYA
Calgary,Alberta
Summary
Dedicated and results-driven office administrator with a Master of Business Administration in Business Administration and 5 years of experience in office management, retail management, and human resources. Skilled in providing exceptional customer service, managing inventory, and ensuring operational efficiency. Demonstrated expertise in project management, business function support, and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fundraising and Administrative Assistance
Foundation OF Intercultural and Interreligious Dialogue Initiative (FIIDI)
04.2024 - Current
- Maintain office systems and procedures to ensure efficiency and productivity
- Enhanced donor retention rates with timely follow-ups and personalized thank you notes.
- Coordinate office maintenance and repairs, including IT and facilities management
- Prepare grant proposals, sponsorship packages, and fundraising materials
- Collaborate with team members to integrate fundraising efforts with organizational objectives
- Plan and execute fundraising events, including galas, auctions, and campaigns.
- Increased donor engagement by organizing and executing successful fundraising events.
Retail Store Supervisor
Your Dollar Store with More
10.2023 - Current
- Enhance customer satisfaction by 20% through providing excellent service, greeting, and assisting an average of 150 customers daily, ensuring a positive shopping experience.
- Comply with the company's merchandise procedures; assemble merchandise displays, unload, stock, replenish, and cycle merchandise on shelves
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Handle the inventories of the items and help with the procurement of the stock
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Provide the daily report of the store to the higher level.
Office Administrator
Sollys Bagelry
02.2022 - 08.2023
- Maintained electronic and paper filing systems for easy retrieval of information.
- Streamlined the onboarding process and reduced training by effectively assisting with recruiting procedures and providing comprehensive training for 15 new staff members, ensuring a smooth transition and integration into the workplace.
- Maintained office equipment, including computers, printers, and copiers
- Responding to incoming customer calls and mail, transferring them to the proper departments, and attending to client issues
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Actively participate in the planning and implementation of workplace events, meetings, seminars, conferences and travel-related itineraries.
Retail Store Sales Assistant
Sollys Bagelry
05.2021 - 01.2022
- Using the shop's Point of Sale (POS) system, process customer payments
- Receiving, processing, and arranging shipments and delivery
- Restocking depleted or low-stock items and ensuring that the sales floor is structured in accordance with established procedures
- Helping clients locate preferred retail items
- Informing customers about store specials to boost sales
- Conducting regular pricing audits to detect and correct price disparities
- Monitoring inventory levels and ordering new items.
HR Assistance/Office Administrative
O. Tech Pvt. Ltd.
11.2017 - 11.2020
- Assisting with day-to-day operations of the HR functions and duties
- Providing clerical and administrative support to Human Resources executives
- Compiling and updating employee records (hard and soft copies)
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
- Coordinate HR projects (meetings, training, surveys, etc.) and take minutes
- Negotiating quotation with vendors and suppliers
- Updating and making new contracts with vendors and suppliers.
Education
Master's in business administration - Administration Studies
University Canada West
Vancouver01.2023
Bachelor in business administration - Administration Studies
Morgan Engineering And Management College
01.2017
Skills
- Data Analysis
- Calendar Management
- Project Management
- Written and Verbal Communication
- Microsoft Office package, MS Outlook
- Resourcefulness
- Administrative skills
- Adaptability
Languages
English
Hindi
Nepali
References
References will provide upon a request
Certification
CPHR
First Aid
Timeline
Fundraising and Administrative Assistance
Foundation OF Intercultural and Interreligious Dialogue Initiative (FIIDI)
04.2024 - Current
Retail Store Supervisor
Your Dollar Store with More
10.2023 - Current
Office Administrator
Sollys Bagelry
02.2022 - 08.2023
Retail Store Sales Assistant
Sollys Bagelry
05.2021 - 01.2022
HR Assistance/Office Administrative
O. Tech Pvt. Ltd.
11.2017 - 11.2020
Master's in business administration - Administration Studies
University Canada West
Bachelor in business administration - Administration Studies
Morgan Engineering And Management College
CPHR
First Aid
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