ISHA THAPA
Toronto,ON
Summary
Specialize in troubleshooting hardware/software issues, network support, and user assistance. Excel in problem-solving, communication, and time management to enhance team performance and user satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Helpdesk Technician
Wired For the Future
Vaughan, Canada
05.2024 - Current
- Responding to requests for technical assistance via various channels, including in-person, phone, chat, or email
- Planning, prioritizing, diagnosing, and resolving hardware, software, and network issues
- Providing one-on-one support to employees for hardware/software related questions and problems
- Deploying and configuring desktops, laptops, and peripherals
- Assisting with managing user accounts, access control, and phone system administration
- Setting up VPN clients and providing remote computer support as needed
- Installing and troubleshooting software applications
- Ensuring the complete resolution of issues and following up with users
- Staying updated on system information, changes, and updates
- Assisting with updating training manuals for software and hardware
- Providing setup and support for audio/video conferencing and webinars
IT Service Desk Rep (Co-Op)
SENECA POLYTECHNIC
North York
- In this role, I played a crucial part in delivering exceptional customer service and efficiently resolving IT issues for Seneca Polytechnic
- Provided excellent customer service, ensuring smooth IT support and efficient issue resolution
- Handled IT support over the phone and email, utilizing tools like Easy Vista, Cisco Finesse, Five9, and the Salesforce Ticketing System
- Developed expertise in troubleshooting technical issues with common software and hardware
- Adapted well to a changing environment by taking on additional tasks assigned by the Client Services Manager
Server
LEE Restaurant by SUSUR LEE
- Company Overview: LEE is an Asian fusion fine-dining restaurant by celebrity Chef SUSUR LEE
- Greeting and seating guests
- Taking orders and handling payments
- Upselling food and beverages
- Anticipating guest needs
- Providing exceptional customer service
- Collaborating with kitchen and bar staff
- Addressing guest complaints and upholding restaurant standards
- LEE is an Asian fusion fine-dining restaurant by celebrity Chef SUSUR LEE
Education
Diploma - Electronics Engineering Technician
Seneca College
Skills
- Networking Skills
- Network Infrastructure and Documentation
- Network Protocols (TCP/IP, DNS, DHCP, RDP)
- Routing
- Subnets and VLANs
- Network Design
- MS Active Directory
- Virtualization and Cloud Computing
- WAN
- Wireless Networking
- File Sharing
- Solid understanding of OSI model
- Networking Security
- Firewalls
- Project Planning
- Preparing Technical Documentation
- Database Management
- Windows 7/8/10
- Windows Server 2019/2022
- Linux (Fedora)
- Microsoft Office 365
- Visual Studio 2013/2019
- Basic understanding of Database structure
- OOPs using C and C
- C# using NET Framework
- Circuit Design
- Prototyping
- Soldering and PCB Assembly
- Testing and Debugging
- Microcontroller Programming
- Sensor Integration
- Printed Circuit Board (PCB) Design
- Familiarity with various test and measurement instruments
- Oscilloscopes
- Spectrum Analyzer
- Digital Multimeter
- AC/DC power supplies
- OrCAD
- Siemens TIA portal
- Mentor Pads
- Cisco Packet Tracer
- Wireshark
- Hardware repair
- Ticket management
- Mobile device support
- Email configuration
- Printer setup
- Virtualization technologies
- Remote support
- Active directory
- Server administration
- Hardware configuration
- Operating systems expertise
- Wireless networking
Certification
- CompTIA CertMaster Practice A+ Core 1 (220-1101)
- CompTIA CertMaster Practice A+ Core 2 (220-1102)
- CompTIA CertMaster Practice for Network+ Certification
- CCNA v7- Cisco Academy
Projects
Network Design and Troubleshooting Projects, Summer 2023, Completed networking coursework with a focus on network design, protocols, and troubleshooting., Designed network topologies using Cisco Packet Tracer, configuring routers, switches, and servers for optimal data transmission., Implemented IP addressing, VLANs, and routing protocols to ensure seamless communication between devices. Linux Administration and Virtualization, NSP655 Course, Spring 2023, Gained hands-on experience in configuring and troubleshooting multi-OS network environments., Installed and configured Fedora Linux as a virtualized OS environment, demonstrating proficiency in operating system management., Implemented network services and ensured interoperability with Windows OS for a holistic network experience. Technical Support and Problem Solving Throughout Coursework, Diagnosed electronic and networking issues through effective communication with users, both electronically and in person., Researched solutions using technical manuals and guides, demonstrating strong problem-solving skills., Provided user training and advice on technical matters, fostering user understanding and satisfaction.
Timeline
IT Helpdesk Technician
Wired For the Future
05.2024 - Current
IT Service Desk Rep (Co-Op)
SENECA POLYTECHNIC
Server
LEE Restaurant by SUSUR LEE
Diploma - Electronics Engineering Technician
Seneca College
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