Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Isha Thakur

Vancouver,BC

Summary

Dynamic MBA candidate (International Business, GPA 3.5+) and CFA Level I candidate (2026) with 3+ years of experience in sales, account management, and customer operations. Consistently exceeded quotas (110%+ at Bell) and achieved 80%+ client retention by applying structured, value-based selling frameworks, such as The Trust Blueprint. Skilled in pipeline management, consultative discovery, and objection handling, with hands-on experience using ERP (Exact Online) and CRM platforms (HubSpot), developing proficiency in Salesforce. Thrive in fast-paced, competitive environments where problem-solving, resilience, and relationship-building drive measurable results. Constant learner, committed to growth in SaaS, fintech, technology sales, and strategy roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Consultant- Consumer & SMB

Bell Canada
Burnaby, British Columbia
04.2024 - Current
  • Consistently achieved 110%+ of quarterly sales quotas by applying Bell’s value-based selling framework, The Trust Blueprint (expertise, empathy, experience, relationship-building, retention, and consistency).
  • Maintained 80%+ retention rates with existing clients through proactive follow-ups and strong relationship management.
  • Managed a pipeline of consumer and small business clients, conducting structured needs assessments with qualifying questions to recommend tailored solutions.
  • Leveraged advanced objection-handling techniques to convert hesitant prospects into long-term customers, driving both revenue growth and retention.
  • Increased the average deal size by upselling device insurance, accessories, and additional family or business lines to over 50% of clients.
  • Completed annual Trust Blueprint training with senior and regional managers, reinforcing skills in consultative discovery, objection handling, and relationship management.
  • Performed inventory management tasks and streamlined operations using SAP, ensuring accurate tracking and efficient stock replenishment.

Sales Associate

GAGAKE iSpa
Surrey, British Columbia
02.2024 - 04.2024
  • Promoted memberships and value-added services through upselling and cross-selling techniques.
  • Delivered consultative sales in a fast-paced environment, exceeding daily sales targets.
  • Coordinated with marketing and merchandising teams to align promotions with customer demand.
  • Ensured brand-standard customer service, and resolved client concerns quickly.

Door-to-Door Sales Representative

TRIDENT Direct Inc.
Vancouver, British Columbia
01.2024 - 04.2024
  • Prospected and engaged with 50+ prospects daily, leading discovery conversations to identify donor/client needs, and deliver persuasive pitches.
  • Converted supporters for major organizations (e.g., UNICEF Canada), ranking in the top quartile for daily closes.
  • Developed repeatable talk tracks and improved closing efficiency by refining pitch delivery and objection handling through constant support and feedback from the team and manager.
  • Managed the end-to-end sales cycle: outreach, needs analysis, closing, payment processing, and long-term retention.

Customer Operations Analyst

eClerx: Altice USA/Comcast USA
10.2022 - 10.2023
  • Supported U.S. telecom client operations by resolving 100+ on-site inquiries per day from customers and technicians.
  • Accurately monitoring and reporting on various platforms with base technical/network knowledge.
  • Multi-tasking and managing 100+ customer accounts daily, with updates and accuracy, to ensure efficient service delivery.
  • Remote technical support and troubleshooting for U.S. telecom clients, such as Comcast and Altice USA.
  • Streamlined issue resolution by partnering with cross-functional teams, enhancing client satisfaction.
  • Consistently exceeded KPIs for call quality, professionalism, hitting troubleshooting issue resolution targets, and customer satisfaction.
  • Trained in de-escalation techniques, and applied them to reduce complaint escalations.

Education

MBA - International Business

Trinity Western University
Langley
11-2025

Bachelor of Arts - Public Administration, Economics (Honours)

Panjab University
India
06-2022

Skills

  • Consultative discovery
  • Enterprise resource planning (ERP)
  • Account management
  • Lead generation
  • Pipeline management
  • Objection handling
  • Closing techniques
  • Sales strategy development
  • SMB sales
  • Customer relationship management (CRM) systems
  • Microsoft Office Suite proficiency
  • Upselling and cross-selling
  • Technical product expertise
  • Market research analysis
  • Technical troubleshooting
  • Relationship building
  • Relationship management
  • Competitive analysis
  • Data analysis
  • Sales management strategies
  • Financial analysis

Accomplishments

  • Award for Academic Excellence 2019

Certification

  • Hubspot Inbound Sales Certification
  • CFA Level 1 Candidate

References

References available upon request.

Timeline

Sales Consultant- Consumer & SMB

Bell Canada
04.2024 - Current

Sales Associate

GAGAKE iSpa
02.2024 - 04.2024

Door-to-Door Sales Representative

TRIDENT Direct Inc.
01.2024 - 04.2024

Customer Operations Analyst

eClerx: Altice USA/Comcast USA
10.2022 - 10.2023

MBA - International Business

Trinity Western University

Bachelor of Arts - Public Administration, Economics (Honours)

Panjab University

Similar Profiles

CREATE PROFILE
Isha Thakur