Isha Sharma

CORE RESPONSIBILITIES:

• Reviewing and accepting all incoming referrals for pharmaceutical programs
• Following up to ensure nursing visits are scheduled within the agreed upon timeline
• Reverting back to pharmaceutical referral contact regarding date of scheduled visit
• Tracking data for pharmaceutical companies
• Utilizing Microsoft Office tools and Bayshore's Client Record Management system to manage all client referrals

HEALTHCARE LEADERSHIP:

• Participating in continuous improvement initiatives in keeping with Bayshore's Quality Management System
• Engaging in proactive Health & Safety activities
• Maintaining relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice), PHIPA (Personal Health Information Protection Act), and Health Canada GVP (Good Pharmacovigilance Practices) guidelines

• Provided direct care to clients with intellectual and developmental disabilities such as Autism and Down Syndrome
• Assisted clients with activities of daily living: healthy meal preparation, personal care, light housekeeping, errands, companionship, transportation, etc.
• Reviewed the Care Plan prior to beginning a visit, completing records accurately and carrying out all assignments as requested
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.

• Responsible for the timely submission of all manual drug claims to the Ontario Ministry of Health and Long-Term Care
• Attained valid drug coverage cards upon expiry from LHIN by contacting the patient’s care Coordinator
• Completed daily reports utilizing Kroll pharmacy software and Microsoft Excel
• Worked in partnership with Pharmacy team to analyze patient drug refills
• Tracked all manual claim reversals
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Responsible for the operations of gift processing and donor acknowledgment, including tax receipting, drafting and mailing of donor communications, pledge reminders and other periodic donor-centric reporting
• Maintained and updated the fundraising database including stewardship information and donor interests
• Provided support to the Director with donor retention
• Enhanced donor satisfaction by efficiently coordinating donation pick-ups and dropoffs.
• Streamlined the donation process for a better donor experience, implementing user-friendly online forms and communication platforms.
• Ensured accurate record-keeping of donation transactions, maintaining up-to-date donor information and financial records.