Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Experience
Certification
References
Timeline
Generic

ISHA SHARMA

Toronto,ON

Summary

MBA candidate specializing in Financial & Management Analytics with over 4 years of experience in human resources, customer success, sales, and banking operations. Demonstrated ability to optimize workflows and enhance client engagement, resulting in significant business outcomes in high-pressure environments. Proficient in CRM systems like Salesforce, Excel, and Power BI for effective data analysis and performance tracking. Proven leadership skills with experience managing teams of up to 15, achieving a 15% improvement in service delivery metrics and an 8% increase in communication efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resources Intern

GAO Tek Inc.
04.2025 - 07.2025
  • Enhanced full-cycle recruitment process, screening over 100 resumes and supporting more than 30 hires with a 20% reduction in vacancy fill time.
  • Managed and developed a team of 10–15 interns, improving internal communication effectiveness significantly from 87% to 95%.
  • Designed custom performance trackers that identified team skill gaps, leading to a productivity boost of 12%.
  • Executed onboarding sessions that resulted in a perfect retention rate for new hires throughout internship duration.

Customer Success Manager

STATIQ
India, India
08.2023 - 03.2024
  • Managed client portfolios, resolving 95% of issues on first contact, enhancing renewal rates and reducing churn by 18%.
  • Conducted platform training for clients, increasing adoption rates by 22% and decreasing repeat support requests by 15%.
  • Analyzed customer feedback and collaborated with product teams to implement enhancements that raised customer satisfaction scores.

Service Operations Manager

IndusInd Bank
India, India
08.2021 - 03.2023
  • Managed branch operations and cash handling, maintaining compliance in high-traffic environments.
  • Achieved resolution of 90% of escalations at first contact, minimizing repeat complaints by 35%.
  • Improved Net Promoter Score (NPS) by 12 points through proactive service strategies.
  • Implemented cross-sell initiatives that boosted branch revenue by 15% and enhanced client loyalty.

Client Acquisition Manager

Kotak Mahindra Bank
India, India
10.2019 - 04.2020
  • Expanded customer base by 15% via targeted outreach and referral initiatives.
  • Recommended customized financial solutions, resulting in a 10% increase in quarterly revenue.
  • Collaborated with cross-functional teams to enhance acquisition processes.

Digital Banking Relationship Manager

HDFC Bank
India, India
06.2018 - 06.2019
  • Drove cross-selling and upselling initiatives for 1,480 clients, increasing product adoption by 20%.
  • Onboarded over 100 customers to digital banking platforms, enhancing online transaction usage by 25%.
  • Resolved inquiries related to account activity, fees, overdrafts, and loans efficiently.
  • Guided clients on credit decisions, loan applications, investments, and banking topics.

Education

MBA - Marketing & HR

Lovely Professional University
IN
07.2018

B.Tech - ECE

Lovely Professional University
IN
07.2017

MBA - Financial and Mgt. Analytics

International Business University
ON

Skills

  • Human resources and recruitment
  • CRM and Salesforce
  • Sales and client acquisition
  • Excel and Power BI
  • Team leadership and training
  • Process optimization and performance tracking
  • Employee engagement and onboarding
  • Cash handling and transaction processing
  • Communication and stakeholder management

Accomplishments

  • Increased candidate response rate by 25% through improved communication and follow-ups.
  • Successfully onboarded over 100 clients to digital banking platforms, improving service efficiency.
  • Actively contributed to the recruitment process by screening over 100 resumes, helping the team identify qualified candidates more efficiently.
  • Recognized as the week's best team leader during the internship

Volunteer Experience

  • Volunteered in university events to promote positive engagement and learning experiences.
  • Participated in community outreach events with IndusInd Bank to promote financial literacy and services.

Certification

  • Certification in Human Resources, Team Leader – GAO Tek Inc. (3-month internship)
  • Certification in Digital Marketing, Team Leader – GAO Tek Inc. (3-month internship)

References

References available upon request.

Timeline

Human Resources Intern

GAO Tek Inc.
04.2025 - 07.2025

Customer Success Manager

STATIQ
08.2023 - 03.2024

Service Operations Manager

IndusInd Bank
08.2021 - 03.2023

Client Acquisition Manager

Kotak Mahindra Bank
10.2019 - 04.2020

Digital Banking Relationship Manager

HDFC Bank
06.2018 - 06.2019

MBA - Marketing & HR

Lovely Professional University

B.Tech - ECE

Lovely Professional University

MBA - Financial and Mgt. Analytics

International Business University

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ISHA SHARMA