Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

Isha Sharma

Surrey,Canada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Event Security

B.C. place
Vancouver, Canada
02.2023 - Current
  • Conducted security checks of attendees, staff and vendors to ensure safety and compliance with regulations.
  • Monitored and secured the premises to prevent theft or unauthorized access to restricted areas.
  • Provided guidance on crowd control management during events.
  • Assisted in emergency evacuations when necessary.
  • Communicated regularly with event coordinators regarding security needs and concerns.
  • Maintained a detailed log of all security incidents that occurred at the event site.

Manager

Desire Enterprises
Surrey, Canada
01.2022 - Current
  • Responsible for day to day operations including banking scheduling shift, Cash handling, balancing case, Cheques, credit purchases or refunds
  • Training new staff and maintaining a positive workplace environment
  • Promoting superior experience by addressing customer concerns, demonstrating empathy and resolving customer issues
  • Leading and supervising team, providing guidance and support
  • Setting goals and objectives for team and making sure they are being met
  • Making decisions that align with the organizational goals and values

Customer Service Representative

Seven-Eleven
Richmond, Canada
01.2021 - 01.2022
  • Provided primary customer support to internal and external customers
  • Handling cash, maintaining inventory, balancing cash, cheques, credit purchases or refunds
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Education

Associates of Arts -

Columbia College
Vancouver

Certification

Early Childhood Educator Assistant

References

Available on request

Timeline

Event Security

B.C. place
02.2023 - Current

Manager

Desire Enterprises
01.2022 - Current

Customer Service Representative

Seven-Eleven
01.2021 - 01.2022

Associates of Arts -

Columbia College

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Isha Sharma