Isha RANI
Kelowna,BC
Summary
Accomplished Security Professional with a proven track record at Securiguard, enhancing safety through meticulous risk assessment and innovative security measures. Expert in CCTV surveillance and fostering customer-centric environments, significantly reducing incidents. Skilled in patrol operations and superior customer service, demonstrating exceptional problem-solving and interpersonal abilities. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
3
3
years of professional experience
Work History
Security Officer
Securiguard
10.2023 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Conducted regular patrols of key areas to spot and control security concerns.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Customer Service Representative
Intelcom Express
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Relational Security Officer
Alpha Security
10.2021 - 02.2023
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted regular patrols of key areas to spot and control security concerns.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Checked and verified photo identification prior to granting facility access.
Night Security Guard
Hello Fresh Warehouse
09.2021 - 11.2022
- Participated actively in team meetings to share insights and learn from the experiences of fellow security officers, fostering continuous improvement in the overall security program.
- Enhanced personal readiness by staying current on industry trends and participating in ongoing training opportunities.
- Provided timely communication regarding any suspicious activity or potential threats to appropriate parties.
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Developed proficiency in various security software tools, maximizing efficiency in daily tasks such as reporting and incident documentation.
- Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
- Educated staff on effective safety measures, enhancing awareness of best practices throughout the organization.
- Collaborated closely with fellow security officers, fostering a strong team dynamic that enhanced overall effectiveness.
- Managed access control systems effectively, ensuring only authorized personnel entered restricted areas.
- Conducted fire safety inspections routinely, addressing hazards proactively to safeguard against potential incidents.
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
- Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.
- Documented incidents meticulously, aiding in investigations and resolution of security breaches.
Education
Early Childhood Education Assistant - Early Childhood Education - Infant And Toddler
College of British Columbia
Surrey, Canada12.2023
Office Addminstration Health Services - Medical Office Administrator
St.clair College
Toronto, Canada08.2022
Skills
Advance Security Traning
- First Aid Certified
- CPR Certified
- Reporting skills
- Security Protocols
- Emergency awareness
- Patrolling
- Punctuality
- Work ethic
- Detail Oriented
- Physical Fitness
- Complex Problem-Solving
- Superior customer service
- Access Control
- Personnel screening
- Security Guard License
- CCTV Surveillance
- CCTV Monitoring
- Incident Reporting
- Staff Management
- Fluent in [English]
Timeline
Security Officer
Securiguard
10.2023 - Current
Customer Service Representative
Intelcom Express
09.2023 - Current
Relational Security Officer
Alpha Security
10.2021 - 02.2023
Night Security Guard
Hello Fresh Warehouse
09.2021 - 11.2022
Early Childhood Education Assistant - Early Childhood Education - Infant And Toddler
College of British Columbia
Office Addminstration Health Services - Medical Office Administrator
St.clair College
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