Isha KOHLI
Toronto,ON
Summary
Vigilant and dependable individual with strong understanding of safety protocols and emergency response. Equipped with foundational knowledge of surveillance techniques and proficient in operating security equipment. Committed to ensuring safety and security while maintaining a secure environment.
Overview
2
2
years of professional experience
Work History
Concierge
Elite Residential
08.2024 - 12.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Tactical Guard
Canadian Protection Service
12.2023 - 07.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication
- Responded quickly to emergency situations to assess and deflect issues
Customer Relationship Specialist
Concentrix , Rogers Bank
09.2022 - 11.2023
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner
- Implemented proactive outreach strategies to strengthen relationships with key clients, resulting in increased loyalty and repeat business.
Education
International Business Management -
Lambton College of Applied Arts And Technology
04.2024
Skills
- Customer service
- First Aid
- CPR
- Security protocols
- Effective problem solving
Timeline
Concierge
Elite Residential
08.2024 - 12.2024
Tactical Guard
Canadian Protection Service
12.2023 - 07.2024
Customer Relationship Specialist
Concentrix , Rogers Bank
09.2022 - 11.2023
International Business Management -
Lambton College of Applied Arts And Technology
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