ISHA KHANNA
BRAMPTON,ONTARIO
Summary
Focused Quality Control Technician possessing strong quality control, maintenance and trucking aptitude. Seasoned Quality Control Technician offering 2 years of quality control experience. Methodical and diligent professional well-versed in managing rigorous inspection schedules and collaborating with leadership to solve production problems.
Overview
5
5
years of professional experience
Work History
QUALITY CONTROL
SUMMER FRESH
05.2022 - Current
- Develop, coordinate, and carry out efficient policies and processes for quality assurance
- Formulate, evaluate, oversee, and adjust procedures for each specified cycle
- Ensure efficiency and appropriateness, create, evaluate, and test technical specifications papers, testing strategies, and test cases
- Organize, schedule, rank, and plan quality testing tasks
- Test products and processes to find shortcomings and fix them by offering long-term fixes to issues with goods and procedures
- Examine and evaluate raw materials before using them to produce finished goods
- Record each component of the planning, product development, and internal auditing process
- Identify and carry out the required preventative and remedial measures
- Determine and plan the production and quality teams' training needs
- Adherence to the company's integrated management systems, encompassing Production, Quality, Food Safety, and GMP, among others
- Adherence to all laws, company requirements, occupational safety guidelines, food safety guidelines, health, and safety policies
- In supervision of Product Formulation, Sanitation, Quality Control, and assigned Plant QC leaders
OFFICE MANAGER
HAANI SKOOL OF ENGLISH
07.2019 - 03.2022
- Successfully managed day-to-day operations, ensuring a 100% efficiency rate in service delivery
- Maintained timely and effective communication with clients and stakeholders, resulting in increase in positive client feedback
- Managed the office budget, achieving accuracy in financial tracking and cost control
- Introduced technology solutions for efficient record-keeping, reducing paper usage and improving data accessibility
- Collaborated with other departments to streamline processes, resulting in reduction in cross-departmental bottlenecks
- Generated monthly reports on key performance indicators, providing actionable insights for strategic decision-making
CUSTOMER SERVICE REPRESENTATIVE
AIRTEL TELECOMMUNICATIONS
12.2020 - 01.2022
- Processed customer orders efficiently, achieving a 98% accuracy rate and reducing order processing time
- Implemented upselling and cross-selling techniques, resulting in increase in average order value and contributing to overall revenue growth
- Collaborated with other departments to resolve complex customer issues, reducing resolution time, and improving overall customer satisfaction
- Consistently met and exceeded SLAs, achieving a 98% compliance rate and ensuring timely resolution of customer issues
- Effectively addressed billing inquiries, reducing billing-related escalations, and improving overall customer satisfaction
- Collaborated with the team to achieve monthly targets, consistently exceeding goals by 10% and contributing to team success
Education
Post Graduate Diploma in Supply Chain and Logistics Management -
Lambton College
12.2023
Bachelor of Commerce -
BBK College
05.2019
Skills
- Laboratory Analysis
- Microsoft Access
- Quality Management and Auditing
- Standard operating procedures
- Quality Control
- Hazard Analysis and Critical Control Points
- Project coordination and Reporting
- Food Safety
- Adaptability and Problem solving
- Technology integration
- Analytical thinking
Languages
English
Hindi
Punjabi
Timeline
QUALITY CONTROL
SUMMER FRESH
05.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
AIRTEL TELECOMMUNICATIONS
12.2020 - 01.2022
OFFICE MANAGER
HAANI SKOOL OF ENGLISH
07.2019 - 03.2022
Post Graduate Diploma in Supply Chain and Logistics Management -
Lambton College
Bachelor of Commerce -
BBK College
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