Isha Joshi
Summary
Experienced hospitality professional with a proven track record of optimizing event logistics and enhancing guest experiences. Skilled in elevating service standards, ensuring food safety, and fostering team development. Adept at improving operational efficiency and customer retention through effective problem-solving and leadership. Passionate and energetic individual with exceptional food handling skills, dedicated to learning and assisting the team with a positive attitude. Eager to contribute to organizational efficiency while maintaining productive relationships with supervisors, staff, and guests.
Overview
5
5
years of professional experience
Work History
Banquet and Event Supervisor
Crowne Plaza Hotel
11.2023 - Current
- Directed and managed banquet functions for 100 to 300 person event.
- Assisted Executive chef in development and updating of the food and beverage menu.
- Aided in crafting diverse menus tailored to the specific requirements of each event.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Developed comprehensive training programs for staff to improve service quality and efficiency.
- Conducts inventory checks of alcohol consumption to ensure optimal stock levels are maintained.
- Supervised and mentored kitchen and serving staff.
Restaurant Supervisor
Crowne Plaza Hotel
11.2022 - 11.2023
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Aided in ensuring compliance with health, safety standards, and liquor regulations.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Kitchen Shift Leader
Cowne Plaza
02.2022 - 11.2022
- Reduced food waste through effective inventory management and proper storage techniques.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality meals.
- Conducted regular staff meetings to address concerns, share updates, and provide ongoing training opportunities.
- Managed food costs successfully by monitoring portion sizes consistently and minimizing spoilage through careful rotation practices.
Customer Service Executive
Amazon
03.2021 - 12.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Front Office Supervisor
The Oberoi Group Of Hotels
02.2020 - 01.2021
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front Office Associate
The Oberoi Rajvilas
05.2019 - 12.2020
- Handled Front desk operation for a 65 key room inventory of a luxury hotel.
- Assisted guests in Check-in , check out formalities and ensuring guest satisfaction at all parameters of the hotel.
- Ensuring fulfillment of the set standards for the hotel.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
Education
Ontario College Graduate Certificate (Post-Grad) - Global Business Management
Conestoga College
Waterloo, ON04.2023
Ontario College Graduate Certificate (Post - Grad) - Global Hospitality Management
Conestoga College
Waterloo, ON12.2022
Bachelor of Arts - Bachelor of Tourism Studies
IGNOU
India03.2019
Skills
- Events logistics management
- Guest Management
- Shift Management and supervision
- Administrative work
- Food Safety Knowledge
- Excellent communication
- Problem solving aptitude
- Excellent organizational and leadership
- Post-event Analysis
- Team mentorship
- Time management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Banquet and Event Supervisor
Crowne Plaza Hotel
11.2023 - Current
Restaurant Supervisor
Crowne Plaza Hotel
11.2022 - 11.2023
Kitchen Shift Leader
Cowne Plaza
02.2022 - 11.2022
Customer Service Executive
Amazon
03.2021 - 12.2021
Front Office Supervisor
The Oberoi Group Of Hotels
02.2020 - 01.2021
Front Office Associate
The Oberoi Rajvilas
05.2019 - 12.2020
Ontario College Graduate Certificate (Post-Grad) - Global Business Management
Conestoga College
Ontario College Graduate Certificate (Post - Grad) - Global Hospitality Management
Conestoga College
Bachelor of Arts - Bachelor of Tourism Studies
IGNOU
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