Isha Isha
Kitchener
Summary
Clinic Manager at Trustcare Medical Clinic with a proven track record in enhancing patient care and operational efficiency. Expert in medical office administration and team collaboration, I successfully implemented policies that improved patient satisfaction and streamlined processes, ensuring optimal clinic performance while fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Clinic Manager
Trustcare Medical Clinic
Kitchener
09.2024 - Current
- Supervising the practice of five family doctors, overseeing care for 10k patients.
- Developed and implemented clinic policies, training new staff in their application.
- Facilitated communication between physicians and staff to promptly address patient needs.
- Managed medical inventory, ensuring sufficient supplies for patient care.
- Coordinated patient scheduling for optimal clinic efficiency.
- Assisted doctors with Accuro inbox management, specialist consult notes, and lab requisitions.
- Explaining patients their test results, labs, diagnostic imaging, and consult notes.
- Conducted private billing operations for all doctors.
- Led recruitment and management of clinic staff.
- Administering IM and subcutaneous injections in adults, doing initial triage such as strep tests, vitals, and urine tests.
Medical Office Administrator/Medical Secretary
KW Urgent Clinic
Kitchener
11.2021 - 01.2025
- Created and updated digital patient records in the Electronic Health Records (EHR) system, resulting in improved record accuracy and efficiency.
- Maintained all patient records and confidential medical documents, ensuring data security and privacy compliance.
- Prepared and filed medical paperwork, including insurance forms and medical claims.
- Greeted and checked in patients, ensuring accurate and up-to-date patient information.
- Maintained a secure and safe environment for patients and staff, ensuring all safety protocols are followed.
- Processed referrals and prior authorizations for medical services, ensuring timely and accurate approvals.
- Answered a high volume of incoming calls from patients and physicians, resolving inquiries and scheduling appointments.
Marketing and Business Development Manager
Activa Clinics
Mississauga
10.2023 - 09.2024
- Developed and implemented a comprehensive business development strategy.
- Collaborated with marketing and business development teams to identify and pursue new sales opportunities.
- Managed and supervised the development of marketing materials such as brochures, flyers, and emails.
- Assisted in the development of marketing strategies and campaigns, resulting in increased sales.
- Developed a marketing plan to promote the business and increase customer base.
- Participated in development of a successful business model and increased awareness of entrepreneurship.
- Developed and implemented a comprehensive business development strategy that increased sales.
Medical Office Administrator
Hopeton Medical Clinic
Cambridge
06.2023 - 11.2023
- Monitoring and ordering office supplies, ensuring that the office was always stocked with necessary items. Ordering vaccines every month.
- Intake of new patients and maintenance of Oscar EMR.
- Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction.
- Assisted in daily operations of the medical office, including filing and maintaining patient and office records.
- Overall operations of the clinic, making sure the doctors have their needs met in terms of patient needs and my staff is meeting their daily goals and targets.
General Dentist
Manipal College of Dental Sciences
Mangalore
09.2018 - 02.2020
- Utilized digital imaging and radiographs to diagnose and treat dental conditions.
- Developed comprehensive treatment plans for complex cases and provided patient education to ensure successful outcomes.
- Performed a wide range of dental procedures such as root canals, fillings, crowns, bridges, dentures and extractions.
- Utilized advanced dental technology such as lasers and CAD/CAM systems to improve patient care.
Education
Healthcare Adminstration and Service Manegement. -
Conestoga College
08.2022
Bachelor in Dental Surgery -
Manipal College of Dental Sciences
01.2020
General Dentistry Preceptorship program -
Boston University
Boston11.2019
Observership -
Portsmouth Academy
Portsmouth06.2019
Skills
- Team collaboration
- Business development
- Entrepreneurship
- Marketing strategies
- Sales management
- Business model innovation
- Healthcare knowledge
- Dental procedures
- Medical office administration
- Continuing care coordination
- Electronic medical records management
- Patient care documentation
- Financial accounting principles
- Insurance claims processing
- Calendar organization
- Data security practices
- Health administration expertise
- Communication proficiency
- Patient assessment skills
- Immunization knowledge
- Stakeholder engagement
- Filing and documentation skills
- Office equipment operation
- Customer service excellence
- Leadership capabilities
- Microsoft PowerPoint proficiency
- Strategic management skills
- Financial literacy expertise
- Microsoft Excel proficiency
- Multitasking ability
- Analytical thinking skills
- Stress management techniques
Languages
- Bangla
- Punjabi
- Hindi
- English
Timeline
Clinic Manager
Trustcare Medical Clinic
09.2024 - Current
Marketing and Business Development Manager
Activa Clinics
10.2023 - 09.2024
Medical Office Administrator
Hopeton Medical Clinic
06.2023 - 11.2023
Medical Office Administrator/Medical Secretary
KW Urgent Clinic
11.2021 - 01.2025
General Dentist
Manipal College of Dental Sciences
09.2018 - 02.2020
Healthcare Adminstration and Service Manegement. -
Conestoga College
Bachelor in Dental Surgery -
Manipal College of Dental Sciences
General Dentistry Preceptorship program -
Boston University
Observership -
Portsmouth Academy