Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ISHA GHEVDE

Kamloops,BC

Summary

Experienced administrative professional with 12+ years in finance, seeking managerial role in a dynamic organization. Skilled in leadership, organizational management, and customer service. Proficient in Microsoft Office, with expertise in event organizing and project management. Effective communicator, problem-solver, and relationship builder. Extensive customer service background, adept at optimizing processes and driving success. Energetic, results-oriented, and passionate about growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Services Associate

The Home Depot
02.2022 - Current
  • Provide exceptional customer service with personalized assistance and recommendations for increased satisfaction and loyalty.
  • Proactively resolve customer issues, demonstrating strong problem-solving abilities and commitment to customer satisfaction.
  • Efficiently process financial transactions with accuracy and compliance, adhering to policies and regulations.
  • Collaborate with the team to manage inventory, merchandising, and store cleanliness for an enhanced shopping experience.
  • Participate in customer experience training and apply best practices, improving service quality and efficiency.
  • Developed interpersonal, communication, and problem-solving skills in a fast-paced environment.
  • Successfully cross-trained in Cashiers, Paint, and Seasonal departments, enhancing sales skills and versatility.

Cashier

Bulk Barn
01.2022 - 02.2022
  • Exhibited exceptional customer service skills, ensuring accurate transaction processing and maintaining a clean store environment.
  • Excelled in a fast-paced, customer-centric environment with strong interpersonal, communication, and problem-solving skills.
  • Contributed to a positive work environment through meticulous attention to detail and efficient multitasking abilities.

3rd Cook

The Match & Eatery, Cascades Casino
09.2021 - 11.2021
  • Efficiently prepared appetizers in a fast-paced restaurant environment, ensuring consistent quality and timely delivery.
  • Streamlined cooking process by conducting pre-preparation of ingredients and tools to meet customer demands effectively.
  • Maintained a clean and organized work environment, upholding strict hygiene and safety standards for a positive dining experience.

Executive Assistant

JP Morgan Chase & Co
11.2016 - 03.2021
  • Provided discrete and tactful support to Directors and senior management, ensuring exceptional customer service and addressing emergent issues promptly.
  • Managed appointments, meetings, and travel arrangements, prepared meeting materials, agendas, and minutes, and distributed correspondence to stakeholders.
  • Organized team events, such as offsite conferences and board meetings, while budgeting and planning for procurement and travel to meet strict deadlines and deliverables.
  • Advised executives on travel planning to reduce costs by over 30% and maximize their experience.
  • Assisted with special projects and maintained various tracking mechanisms, a comprehensive filing system, and a reliable bring-forward system.
  • Managed purchasing cards, reimbursements, travel expenses, and processed web requisitions and Archibus requests.
  • Provided logistical support during executive searches, including calendar coordination, transportation, lodging, and tours.
  • Maintained office supplies, equipment, and managed relevant areas of the JP Morgan Team Outlook and SharePoint.

Executive Assistant to the Managing Director

Bikaji Foods International Ltd
12.2014 - 03.2016
  • Developed and implemented strategic plans to efficiently manage the Managing Director's meetings and day-to-day activities.
  • Coordinated and directed office services, including records, departmental finances, budget preparation, personnel concerns, and cleaning, to provide efficient support to executives.
  • Formulated and incorporated administrative policies and processes within the company to streamline operations and enhance productivity.
  • Analyzed operational methods and processes to identify opportunities for improvement.

Education

Post Baccalaureate Diploma - International Business

Thompson Rivers University
Kamloops, BC
04.2023

BBA - Management Studies

Sikkim Manipal University
Mumbai, India
10.2016

Hotel Management - Hotel Administration And Food Technology

Sophia Polytechnic
Mumbai, India
12.2007

Skills

  • Shipment Procedures
  • Cooperative Attitude
  • Return and Exchange Processing
  • Checks Validation
  • Issue Resolution
  • Positive and Constructive Feedback
  • Administration and Reporting
  • Personnel Training and Development
  • Time Management
  • Client Relations and Retention
  • Customer Relations
  • Collection Calls
  • Customer Experience Management
  • Order Fulfillment
  • Refund Processing
  • Active Listening

Accomplishments

· Home Award for exceptional customer Service

The Home Depot, Canada

· 5 Keys award for exceptional event management offsite

JP Morgan - CCB Offsite for year 2018, 2019, 2020 (Consequently for 3 years)

Timeline

Customer Services Associate

The Home Depot
02.2022 - Current

Cashier

Bulk Barn
01.2022 - 02.2022

3rd Cook

The Match & Eatery, Cascades Casino
09.2021 - 11.2021

Executive Assistant

JP Morgan Chase & Co
11.2016 - 03.2021

Executive Assistant to the Managing Director

Bikaji Foods International Ltd
12.2014 - 03.2016

Post Baccalaureate Diploma - International Business

Thompson Rivers University

BBA - Management Studies

Sikkim Manipal University

Hotel Management - Hotel Administration And Food Technology

Sophia Polytechnic

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ISHA GHEVDE