Isha Dawar

• Responsible for drafting important letters, e-mails, reports and statement of purposes
• Checking important files and rectifying errors before submission
• Counseling clients for filing and visa options
• Writing Cover Letters and Statement of Purpose
• Expertise in Study Visa, Open Work permit, Spousal Open Work Permit ,Visitor Visa, Spousal
• Sponsorship Applications for Permanent Residency, AIP filing, Express Entry etc.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Standardized office structures and processes to promote collaboration and increased performance.
• Interpreted management directives to define and document administrative staff processes.

• Expertise in Study Visa, Open Work permit, Spousal Open Work Permit and Visitor Visa applications
• Lead team of 22 staff members of $1Million revenue generating organization.
• Increased the sales and revenue by implementing new procedures and policies by 20 %
• Responsible for drafting important letters, e-mails, reports and study plans
• Checking important files and rectifying errors before submission
• Planning and scheduling seminars
• Assist in interviewing, recruiting and training candidates
• Manage work assignment and allocation for staff
• Manage and direct operations team to achieve business targets.
• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Maintained branch files for major accounts, investments and employees.
• Trained employees on proper procedures and strategies to improve productivity.
• Gathered and reviewed customer feedback to improve operations.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Approved regular payroll submissions for employees.
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Maintained CRM database with client updates and report generation.

• Issuing and explaining document checklist and information to client upon retaining
• Receiving documents from clients and maintain records with confidentiality
• Checking all documents and ensuring aal are as per requirements
• Filling up Visa forms by referring to client's information and ensuring information is pertinent.
• Revising final forms and getting them checked and signed
• Preparing complete file for submission
• Responsible for approaching Canadian colleges for tie-ups
• Training new joiners
• Preparing clients for interview process (PR cases, USA Visitor Visa and other as per requirement)
• Counseling clients for PR, Student Visa, IELTS inquiries.
• Answering phone calls and ensuring clients queries are answered with best solutions.
• Maintaining filing records
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• Manage staff, preparing work schedules and assigning specific duties
• Determine staffing requirements, interview, hire and train new employees
• Oversee overall financial management, planning, advertising and promotional activities
• Management of agency budget in coordination with Executive Director
• Development of Individual program budgets
• Disbursement of payment for agency expenses
• Organization of fiscal documents
• Regular discussions with Managing Director about fiscal planning
• Conducting timely staff meetings, motivating staff and setting targets
• Supervise and coach office manager on weekly basis
• Giving salaries, appraisals, promotions, termination based upon performance review.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored budget and utilized operational resources.
• Defined, implemented and revised operational policies and guidelines.

ECA report from World Education System Canada- Equivalency of the Degree is 4 years as per the Canadian Education.