Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager, Client Experience and Marketing
Mary Brown’s
01.2023 - Current
Developed and executed comprehensive marketing strategies to enhance service delivery and elevate brand visibility
Utilized performance metrics to optimize client-focused initiatives, addressing emerging community needs
Directed teams in the creation of engaging displays, marketing campaigns, and client resolution processes
Fostered collaboration across departments to launch innovative programs and strengthen client relationships
Outreach and Marketing Manager
Elite Medical Aesthetics
01.2022 - 01.2023
Established strategic partnerships with local organizations to expand outreach services to underserved areas
Orchestrated targeted marketing campaigns to improve client engagement and program accessibility
Created inclusive and visually engaging content to connect with diverse audiences across digital platforms
Client Services and Marketing Coordinator
Elite Royal International Career College
01.2020 - 01.2021
Enhanced client services by implementing efficient inquiry management systems and improving accessibility
Supported the development of multilingual marketing programs tailored to diverse client demographics
Successfully promoted community initiatives through strategic marketing campaigns and program outreach
Education
Bachelor of Commerce - Marketing
Toronto Metropolitan University
Skills
Leadership and Team Development
Strategic Planning and Community Engagement
Inclusive and Accessible Program Design
Client-Centered Marketing Strategies
Customer Service and Retail Excellence
Data Analysis and Performance Metrics
Project Management and Multilingual Communication
Digital Marketing and Social Media Expertise
Library Technology and Digital Integration
Community Partnerships and Outreach
Customer service
Time management
Team leadership
Languages
English: Native
French: Fluent
Certification
Google Ads & Analytics Certification
Meta Social Media Management Certification
Adobe Marketing Cloud Certification
Facebook Blueprint Certification
CPR Certification
Marketing Specialist High Skills Major (SHSM) Program Certification
Bilingual Proficiency Certification
University of Pennsylvania: AI Applications in Marketing
Timeline
Manager, Client Experience and Marketing
Mary Brown’s
01.2023 - Current
Outreach and Marketing Manager
Elite Medical Aesthetics
01.2022 - 01.2023
Client Services and Marketing Coordinator
Elite Royal International Career College
01.2020 - 01.2021
Google Ads & Analytics Certification
Meta Social Media Management Certification
Adobe Marketing Cloud Certification
Facebook Blueprint Certification
CPR Certification
Marketing Specialist High Skills Major (SHSM) Program Certification
Bilingual Proficiency Certification
University of Pennsylvania: AI Applications in Marketing
Bachelor of Commerce - Marketing
Toronto Metropolitan University
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