Isha Arora
Richmond,BC
Summary
Driven Manager with a proven track record at Osmows, enhancing customer satisfaction and team performance through effective problem-solving and team leadership. Excelled in operations management and verbal communication, achieving departmental goals and optimizing financial performance. Skilled in multitasking and computer applications, consistently meeting and exceeding established objectives.
Overview
2
2
years of professional experience
Work History
Manager
Osmows
Richmond, BC
06.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
Surrey, BC06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Schedule Preparation
- Computer Skills
- Multitasking Abilities
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager
Osmows
06.2022 - Current
Associate of Arts - Psychology
Kwantlen Polytechnic University