Ismael Santiago
Northridge
Summary
Dynamic and results-driven professional with extensive experience at FedEx and Burbank Water and Power. Proven expertise in inventory management and employee training, enhancing operational efficiency. Skilled in problem-solving and visual display arrangement, consistently achieving high standards in workplace safety and productivity. Committed to optimizing processes and fostering team performance.
Overview
36
36
years of professional experience
Work History
Storekeeper
BURBANK WATER AND POWER
01.2023 - Current
- Operated forklifts and hand trucks to restock department supply locations.
- Assisted customers by answering questions and suggesting merchandise.
- Received, merchandised and arranged all shop items for visual display.
- Used [Software] to prepare purchase requisitions for replacement of stock.
- Sorted and placed [Type] materials on racks and shelves according to predetermined sequences such as product code and size.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Monitored merchandise on shelves and in storage using inventory control system.
Ramp Agent Supervisor
FedEx
07.1989 - 01.2025
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Trained new employees in areas such as safety procedures or equipment operation.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Determined quantity and orientation of cargo and computed aircraft's center of gravity.
- Maximized use of space with proper distribution of cargo in available bays.
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
- Maintained operational compliance with aviation safety regulations and good practices.
- Managed team of cargo handlers with focus on maximum productivity and performance.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Evaluated cargo quantity, optimum orientation and weight to make accurate decisions about handling.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
Education
No Degree - American History
CSUN
Northridge, CASkills
- Inventory cycle counts
- Employee terminations
- Visual display arrangement
- Merchandise displays
- Supply ordering
- Materials receiving
- Forklift operation
- Inventory tracking and storage
- Shipment processing
- Problem-solving
- Employee training
- Inventory management
- Workplace safety
Timeline
Storekeeper
BURBANK WATER AND POWER
01.2023 - Current
Ramp Agent Supervisor
FedEx
07.1989 - 01.2025
No Degree - American History
CSUN