Ish Khan
Richmond Hill,ON
Summary
Team-minded Training Store Manager with 30 years of experience training groups of employees in the retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at executing training programs, evaluating employee performance and assessing company training needs.
Training professional with extensive leadership experience in staff development, process and productivity improvements and performance management. Successful at developing and improving training programs for employees at all levels.
Overview
30
30
years of professional experience
Work History
Store Manager District Trainer
Eddie Bauer
08.2005 - 01.2022
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove sales and planned promotional and local store marketing activities.
- Assessed skill gaps for employees and executed training courses to meet identified needs.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in selling skills, store operations and visual presentation.
Store Director
Toys"R"Us
09.2002 - 06.2005
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager
National Sports
05.1992 - 08.2002
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor of Arts - Social Sciences
York University
Toronto, ONSkills
- Revenue Growth
- Strategic Decision-Making
- Policy Development and Enforcement
- Process Improvement Initiatives
- Staff Leadership
- Visual Merchandising
- Remote Employee Training
- Sales forecasting
- Leadership training
Timeline
Store Manager District Trainer
Eddie Bauer
08.2005 - 01.2022
Store Director
Toys"R"Us
09.2002 - 06.2005
Store Manager
National Sports
05.1992 - 08.2002
Bachelor of Arts - Social Sciences
York University
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