Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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ISEUL CHO

TORONTO,ON

Summary

Professional barista with 10-year work experience. Ready to work in a fast-paced environment. Optimistic and creative, with a lot of brewing experience. Eager to learn and a team player. A good communicator who enjoys meeting others and takes pride in my work. A fast learner who has been fully trained in cash-handling, store safety and cleanliness.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

STARBUCKS COFFEE COMPANY
08.2018 - 03.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Supervisor

STARBUCKS COFFEE COMPANY
08.2016 - 07.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.

Barista

STARBUCKS COFFEE COMPANY
03.2015 - 07.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Bachelor's Degree - Architecture

University of Seoul
Seoul, South Korea
08-2015

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Customer service management
  • Inventory control
  • Brewing Coffee Skills (Chemex, Pour over)
  • Handling Masterena II (Semi-auto)
  • Handling Black Eagle (Manual)
  • High quality milk steaming

Accomplishments

  • Achieved District Coffee Master through effectively helping with coffee workshop.
  • Supervised team of 10 to 16 staff members.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Languages

English
Professional Working
Korean
Native or Bilingual

Timeline

Assistant Store Manager

STARBUCKS COFFEE COMPANY
08.2018 - 03.2025

Supervisor

STARBUCKS COFFEE COMPANY
08.2016 - 07.2018

Barista

STARBUCKS COFFEE COMPANY
03.2015 - 07.2016

Bachelor's Degree - Architecture

University of Seoul

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ISEUL CHO