Isela Vasquez
San Jose
Summary
Detail-oriented and organized administrative professional with over 5 years of experience supporting office operations, managing schedules, and ensuring smooth communication. Skilled in coordinating appointments, handling documentation, maintaining records, and delivering excellent customer service. Proficient in Microsoft Office, Google Suite, Apple productivity tools, and EMR systems. Bilingual in English and Spanish. Recognized for efficiency, accuracy, and a strong team-oriented mindset.
Overview
7
7
years of professional experience
Work History
Patient Service Representative II
Sutter Health
Sunnyvale
03.2025 - Current
- Managed and tracked incoming referrals, ensuring accurate documentation and timely insurance authorizations before patient appointments.
- Monitored referral processes through Epic EMR, providing prompt updates and follow-ups.
- Reviewed daily appointment schedules to confirm all necessary referrals were secured two weeks in advance.
- Acted as liaison between referral sources and scheduling team to maintain clinic workflow.
- Collaborated with providers to obtain missing clinical paperwork and authorizations.
- Processed manual referrals by verifying clinical documentation and securing insurance approvals.
Patient Care Representative
El Camino Health Urgent Care
San Jose
07.2022 - 02.2025
- Determine if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient's photo ID, insurance card, and/or waiver.
- Assist patients with registering for the MyCare health record system.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously, while prioritizing urgent matters effectively in a fast-paced setting.
- Answered incoming calls, scheduled appointments, and filed medical records.
Office Administrator
Moreland School District
San Jose
08.2019 - 07.2022
- Perform diversified clerical support in the office including data input, record-keeping, typing, filing, duplicating, and distributing materials
- Type letters, lists, memoranda, bulletins, reports, requisitions, flyers, forms, or other materials from detailed or rough copy; compose routine correspondence; proofread completed typing assignments
- Administer first aid and dispense medication in accordance with established District policies and guidelines, as directed by District School Nurse. Maintain composure and respond effectively in emergency situations, taking appropriate action. Prepare accident and injury reports and maintain subsidiary records.
- Serve as a receptionist, answering telephone calls and directing calls to appropriate personnel; take and relay messages as appropriate
- Receive, greet and direct visitors and volunteers; respond to inquiries and provide a variety of general information to personnel, students, parents, and the general public
Activity Leader
Moreland School District
San Jose
08.2018 - 05.2019
- Receive and greet parents, students, and personnel and direct inquiries to appropriate personnel
- Operate various classroom and office equipment including a computer and audio-visual equipment; answer telephone calls and direct inquiries to the appropriate personnel
- Provide a safe, caring, positive, and exciting learning environment for students in an assigned before and/or after-school extended day program; prepare materials and supplies for daily activities
- Serve as a role model and develop children's positive social behaviors
- Provide routine first aid to injured students according to established procedures as needed
Education
Associate's degree - Liberal Arts & Sciences
West Valley College
Saratoga, CASkills
- Microsoft Office, Google Suite, Apple Tools
- EMR: Epic
- Typing 55 WPM
- Scheduling & Calendar Management
- Data Entry & Records Management
- Bilingual: English & Spanish
- Time Management & Organization
- Customer Service & Communication
Timeline
Patient Service Representative II
Sutter Health
03.2025 - Current
Patient Care Representative
El Camino Health Urgent Care
07.2022 - 02.2025
Office Administrator
Moreland School District
08.2019 - 07.2022
Activity Leader
Moreland School District
08.2018 - 05.2019
Associate's degree - Liberal Arts & Sciences
West Valley College
Similar Profiles
Griselda PerezGriselda Perez
Medical Assistant at Sutter HealthMedical Assistant at Sutter Health
Alejandra TapiaAlejandra Tapia
Clinical Laboratory Scientist Trainee at Sutter HealthClinical Laboratory Scientist Trainee at Sutter Health
Tomas AvinaTomas Avina
Research Lab Assistant at Sutter HealthResearch Lab Assistant at Sutter Health
Clayton PoteetClayton Poteet
Hospice Admissions Nurse at Sutter HealthHospice Admissions Nurse at Sutter Health