Isela Vargas
Compton
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
Laser Eye Center
06.2020 - Current
- Manage medical office, trained new employees, coordinated staff meeting for administrative and clinical staff, and manage the supply room
- Schedule surgeries by making arrangement with the surgical center, verifying times with patients and preparing charts, pre-admission and consents forms
- Generate revenue by recording billing information of services rendered
- Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
Office Manager/ Executive Assistant
The Law Office of Jacob Kashani
11.2018 - 06.2020
- Assists in the hiring process, training new employees, managed the supply room; and made bank deposits
- Handles all court filings such as, e-filing on court website, arranging lawsuits to be served, and managing the Attorney’s calendar (court dates, appointments and depositions dates)
- Monitored the court docket to align with Attorney’s calendar
- Filing of all internal hard copy and electronic copies of documents into physical files
- Answers incoming calls, reviews incoming mail, emails, and routing to the appropriate person
- Following up with clients inquires and request for updates on their case.
Office Manager
State Farm
03.2015 - 11.2018
- Assist clients with their questions and recommended policies as per their needs and budget
- Also, ensured all policy requirements are fulfilled
- I gave every customer an overview of the many coverages that State Farm offered
- Explained the benefits and gave them scenarios on how they would be protected in case of life’s un-expectancy
- Prepare quotes, issue policies, set payment methods and options, and maintained and updated records of policies
- Manage office, trained new employees, and manage supply room.
Lead Cashier
Kmart
- 11.2014
- As a cashier I had to provide excellent customer service at all time to every single individual, and also able to answer their questions or concerns about any product that was sold at Kmart
- As the Lead Cashier, I managed the cashier’s scheduling
- I managed the stockroom for the candy section
- As consultative sales fine-jewelry, I would make hourly announcement in the store to promote the sales of the day
- I helped costumers with selecting their desire jewelry, and also provide them with all the information about the jewelry they selected
- I also had to meet the daily sales goal.
Client Service Professional
H&R Block
01.2014 - 04.2014
- Check in clients and start their files; provide excellent customer service
- Interact with clients in person or via telephone; with a polite proper manner
- Use H&R Block system to schedule and confirm appointments
- Effectively manage client flow in a tax office.
Education
Master of Science - Counseling Psychology
California Baptist University
Riverside, CA06.2026
Master of Arts - Psychology
Indiana Wesleyan University
Marion, IN05.2025
Bachelor of Arts - Global Economics
University of California, Santa Cruz
Santa Cruz, CA12.2012
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
References
Will be provided upon request
Timeline
Office Manager
Laser Eye Center
06.2020 - Current
Office Manager/ Executive Assistant
The Law Office of Jacob Kashani
11.2018 - 06.2020
Office Manager
State Farm
03.2015 - 11.2018
Client Service Professional
H&R Block
01.2014 - 04.2014
Lead Cashier
Kmart
- 11.2014
Master of Science - Counseling Psychology
California Baptist University
Master of Arts - Psychology
Indiana Wesleyan University
Bachelor of Arts - Global Economics
University of California, Santa Cruz
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