Isela Gonzalez

Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills.

June 2023 – November 2023

Front Desk Representative; Marriott Residence Inn

• Maintained knowledge of current rates, policies regarding payment, and security practices.
• Check in and check out guests, process payments using third party billing, corporate cards, cash and/or credit cards

•Provided knowledge on hotel amenities and provide information about local businesses or attractions

 •Worked with variety of customers and provided resolutions to their issues

 •Coordinate and communicate with housekeeping to ensure all special requests are handled promptly

 •Created shift reports each day detailing reservations, check-ins/check-outs, charges, and important details

April 2019 – July 2021

Holiday Inn Express & Suites

• Maintained knowledge of current rates, policies regarding payment, and security practices.

• Created group blocks and oversaw billing format

Successfully checked-in and check-out guests, process payments using third party billing, corporate cards, cash and/or credit cards

• Provided knowledge on hotel amenities and provide information about local businesses or attractions

• Worked with variety of customers and provided resolutions to their issues

• Coordinate and communicate with housekeeping to ensure all special requests are handled promptly

• Created shift reports each day detailing reservations, checkins/check-outs, charges, and important details

July 2016 – Feb 2019 & Nov 2020- Mar 2021

Customer Service Representative, Travel Centers of America, Coachella CA

• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

• Operated a cash register to process cash, check and credit card transactions up to $4,000

• Administered all point of sale procedures

• Maintained visually appealing and effective displays for the entire store

• Administered and directed merchandise deliveries

• Compare merchandise invoices to items received to ensure that shipments are correct

July 2016 – April 2019

Shift Leader & Sales Associate, Big 5 Sporting Goods, La Quinta, CA

• Promoted to Shift Lead within months for outstanding work ethics and adaptability

• Met company sales goals by utilizing sales techniques and communicating product knowledge to the customer;

• Expertise in merchandise and location

• Maintained knowledge of current promotions, policies regarding payment and exchanges

• Placed special orders for customer’s needs and provided desired items

• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables for item promotion

• Ability to operate a cash register to process cash, check and credit card transactions.

• Administered all point of sale opening and closing procedures.

• Maintained visually appealing and effective displays for the entire store

Nov 2014 – Jun 2016

Assistant Manager, Dollar Tree, Coachella CA

• Promoted to Assistant Manager within a year for expertise and adaptability and growth

• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

• Promoted to Keyholder for store, store safe, and baler •  Recommended merchandise based on customer needs.

• Operated a cash register to process cash, check and credit card transactions.

• Administered all point of sale opening and closing procedures.

• Opened and closed the store, which included counting cash drawers and making bank deposits.

• Maintained visually appealing and effective displays for the entire store

• Ensured store is well-maintained and clean