Isela Garcia
Tustin
Summary
Dedicated real estate professional skilled in negotiating favorable terms for clients and facilitating smooth transactions. Expertise in managing client communications and understanding market dynamics contributes to high satisfaction and successful sales outcomes.
Overview
22
22
years of professional experience
Work History
Real Estate/Realtor
2020 Realty
10.2018 - 06.2026
- Specialized in working with Sellers and Buyers in residential sales.
- Communicated with Sellers, Buyers and Agents to understand needs and timelines.
- Managed property listings, scheduled private showings, and use online platforms, social media, and traditional advertising to attract potential buyers.
- Experienced in lead generation by door knocking, emails and phone calls.
- Set and managed appointments for prospects to convert into clients.
- Performed weekly follow-up with clients and potential leads.
- Facilitated closing statements, deeds, contracts, and purchase agreements to ensure compliance and smooth transactions.
- Collaborated with clients, guiding them through the entire transaction process.
- Coordinated with all parties involved in the transaction to meet all required deadlines.
- Initiated negotiating processes, consulted with clients concerning market conditions, prices, and legal requirements.
- Toured new home build communities for clients.
- Closed new home build transactions successfully.
- Skilled in negotiating offers, contracts, and resolve issues that arise during transactions.
- Used problem-solving skills to meet client needs, whether dealing with budget constraints or unique property requirements.
- Managed my own transactions and files diligently.
- Kept clients informed and at ease in all transactions.
- Collected and organized homeowners' phone numbers and detailed information for weekly follow-up and future listing conversions.
- Coordinated multiple open house events to generate traffic, resulting in multiple offers and increased buyer leads.
- Held open house events to showcase properties during the week and on weekends.
- Closed every Escrow on time successfully.
Administrative Assistant
Keller Williams Newport Estates
07.2013 - 07.2018
- Managed daily client communications via calls, emails, and texts to ensure timely responses and high client satisfaction.
- Provided comprehensive administrative and secretarial support to enhance office efficiency.
- Scheduled appointments and maintained accurate, up-to-date confidential client files.
- Managed data entry tasks for records and created and maintained Realtor's calendar.
- Handled the accounting and accounts payable.
- Coordinated ordering of marketing supplies to effectively support ongoing marketing campaigns.
Bank Teller
Wells Fargo
08.2012 - 07.2013
- Process 25+ customer transactions per hour with extreme attention to detail
- Resolved customer concerns and facilitated daily transactions based on account overview and individual requests.
- Conduct safe deposits, merchant/vault, foreign currency and night drop processing.
- Identified and pursued selling and cross-selling opportunities, enhancing customer relationships and driving revenue growth.
- Reconciled traveler's checks sold weekly, ensuring accuracy in financial reporting.
- Batched transaction reports to ensure accurate financial records and review all daily transaction reports to close out and balance cash drawer.
Administrative Assistant/Sales
SoCal Short Sale Realty
06.2011 - 01.2013
- I trained newly hired Licensed Real Estate Agents and New Team Members in mastering the skills in successful lead generation by door knocking and providing informative marketing materials.
- Prepared campaigns using Foreclosure Radar, MLS, Excel spread sheets and best route websites.
- Provided comprehensive administrative and secretarial support to enhance office operations.
- Coordinated multiple projects, and door knocking campaigns, leveraging Microsoft Excel and company communications to ensure timely execution.
- Scheduled appointments and maintained accurate, up-to-date confidential client files.
- Facilitated communication for Spanish-speaking clients and non-Spanish-speaking agents by translating forms and contracts, aiding in successful transactions.
- Conducted door-to-door outreach to engage potential clients. and trained Agents in Notice of Defaults/ NOD's to acquire Short Sale listings.
- Collected and organized homeowners' phone numbers and detailed information for weekly follow-ups and future listing conversions.
Clerk/Receptionist
C&E Technology Inc.
09.2010 - 06.2011
- Handled numerous incoming and outgoing phone calls regarding subpoenas, ensuring accurate receipt confirmations and effective customer communication.
- Executed data entry for subpoena preparation and generated check invoices for client records. for generating/preparing subpoenas and creating check invoices for client records.
- Submitted requests to Workers Compensation Insurance Rating Bureau, ensuring compliance with regulatory requirements.
Medical Receptionist
St. Josephs Heritage Medical Group
08.2004 - 02.2007
- Managed front medical office, scheduled patient appointments, checked patients in and out, handled high volume phone calls, and maintained doctor calendars to ensure efficient patient flow.
- Verified insurance eligibility, collected co-payments, and created new patient charts to streamline patient intake process.
- Maintained phone coverage during lunch hours to support staff and ensure continuous patient assistance.
- Sorted mail for all inner departments, filing of patient medical records in confidential records room.
Education
Real Estate License -
State of California
California01-2018
High School Diploma -
Weschester High School
California06-2003
Skills
- MLS proficiency
- Zipforms comprehension
- Negotiation techniques
- Microsoft Office proficiency
- Bilingual/Fluent in Spanish
- Customer service excellence
- Conflict resolution
- Time management
- Communication skills
Accomplishments
- 2012 Top Performer for SoCal Short Sale
- 2022 Company Top Performer Gross Sales with 2020 Realty
- 2023 Company Top Performer #1 agent in highest overall transactions with 2020 Realty
- 2024 Company Top Performer Gross Sales with 2020 Realty
Timeline
Real Estate/Realtor
2020 Realty
10.2018 - 06.2026
Administrative Assistant
Keller Williams Newport Estates
07.2013 - 07.2018
Bank Teller
Wells Fargo
08.2012 - 07.2013
Administrative Assistant/Sales
SoCal Short Sale Realty
06.2011 - 01.2013
Clerk/Receptionist
C&E Technology Inc.
09.2010 - 06.2011
Medical Receptionist
St. Josephs Heritage Medical Group
08.2004 - 02.2007
Real Estate License -
State of California
High School Diploma -
Weschester High School