Summary
Overview
Work History
Education
Skills
Timeline
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Isela Cerpa

Isela Cerpa

San Diego,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Caregiver Attendant

CCMS
11.2024 - 02.2025
  • Monitor and care for children, families and UAC's adhering to the Department of Homeland Security regulations implementing the Prison Rape Elimination Act (PREA).
  • Assist CBP agents with children and families throughout the intake/processing/PODs/outtake and deportation process when being held at the SAD detention facility.
  • Observe children for signs of behavioral or medical distress and notify CBP and medical personnel.
  • Assist CBP agents in distribution of meals, bathing as required, change diapers, help with feeding, issue and maintain government furnished clothing as needed.
  • Responsible for the operation of the shower facilities keeping them well organized and stocked.
  • Inform families and UACs of where they are, date, time. Reassure them of their safety and inform them of their right to visit family members(held at same facility), request the use of telephone, request legal representation, or seek medical care.

Dish Attendant

Gate Gourmet
07.2024 - 11.2024
  • Demonstrated strong work ethic by consistently completing tasks on time.
  • Followed company policies and procedures to maintain high service standards.
  • Assisted in training new staff members to uphold service standards.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

Gurney Driver

Sol Transportation
11.2021 - 05.2024
  • Performed regular vehicle inspections to ensure safety and compliance with regulations.
  • Improved patient satisfaction by providing timely and safe transportation to medical appointments.
  • Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
  • Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
  • Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
  • Provided compassionate care, understanding the unique needs of each individual patient during transport.
  • Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
  • Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
  • Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.

Baggage Service Agent

Envoy Air Inc.
07.2018 - 08.2020
  • Managed high-stress situations calmly, addressing passenger concerns quickly while maintaining a professional demeanor.
  • Maintained accurate records of baggage claims, facilitating smooth resolutions for passengers experiencing delays or losses.
  • Processed and secured unclaimed luggage.
  • Logged bags upon arrival to airport or baggage areas.
  • Provided exceptional customer service, addressing concerns professionally and offering assistance when needed.

Education

Diploma - Medical Assistant

Concorde Career College
San Diego, CA
06.2013

High School Diploma -

Morse High School
San Diego, CA
06.2008

Skills

  • CPR
  • Bilingual English/Spanish
  • Customer Service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • HIPAA compliance
  • Housekeeping
  • Data entry
  • Willing to learn

Timeline

Caregiver Attendant

CCMS
11.2024 - 02.2025

Dish Attendant

Gate Gourmet
07.2024 - 11.2024

Gurney Driver

Sol Transportation
11.2021 - 05.2024

Baggage Service Agent

Envoy Air Inc.
07.2018 - 08.2020

Diploma - Medical Assistant

Concorde Career College

High School Diploma -

Morse High School

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Isela Cerpa