Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Isca Irangwe

Edmonton,AB

Summary

  • Motivated psychology student seeking employment to gain hands-on experience. Outgoing and friendly with a very strong drive to succeed. I am a highly-motivated employee with desire to take on new challenges. I have a strong worth ethic, I adapt quickly in new situations and have exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I have a proactive nature, with an interest in being mentored.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Social Science Student Representative

University of Alberta Augustana Student Association (ASA)
Camrose, AB
04.2023 - 04.2024
  • Collaborated with faculty and staff to ensure a positive experience for all students.
  • Provided support during new student orientations by answering questions about courses offered, housing arrangements.
  • Provide platforms for students to voice feedback and discuss required actions for any concerns.
  • Coached and mentored new student representatives for smooth transition.
  • Discussed interested student nominations with the council for upcoming elections to secure qualified representatives.
  • Represented university at higher education recruitment events to discuss student life and brainstorm resolutions to identified problems.
  • Acted as a liaison between faculty members and student body when needed.
  • Developed initiatives designed to increase awareness of diversity among student populations.
  • Developed strategies to improve student engagement within the campus community.
  • Created surveys to assess student satisfaction levels regarding various aspects of campus life.
  • Participated in faculty and committee meetings to share student views and issues.
  • Communicated with faculty, staff and students to incorporate student involvement in decision-making processes that affect the campus and its students.
  • Provided organizational leadership and collaborated with executive council to establish long-term goals, strategies and company policies through the Policy Working Group committee.

Communication Summer Student

Edmonton Chamber of Voluntary Organizations
Edmonton, AB
06.2023 - 09.2023
  • Develop high quality communications that align with the goals and objectives of ECVO’s strategic framework and operational plans.
  • Worked closely with the communications team and internal clients to enhance ECVO’s brand and reputation as a primary resource in supporting growth, resilience and transformation within Edmonton’s non-profit sector.
  • Created and edited content for website, newsletters, press releases, social media posts, and other marketing materials.
  • Supported social media accounts by writing and posting content.
  • Assisted with press release writing and distribution to support event promotion.
  • Created original content for blog posts and website articles.
  • Provided support in organizing events such as conferences, seminars, workshops.
  • Brainstormed topics with subject matter experts that aligned with media interests.
  • Collaborated with graphic design and marketing teams to devise effective branding strategies.
  • Devised creative strategies for improving customer awareness of company and offerings.
  • Maintained professionality and efficiency while working closely with leadership.
  • Wrote press releases or other media communications to promote clients.
  • Received media training from communications director.

Teaching Assistant

University of Alberta
Camrose, AB
09.2022 - 05.2023
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Graded assignments and tests and documented results into filing systems.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.

Staff Writer

The Dagligtale
Camrose, AB
09.2022 - 04.2023
  • Scheduled and conducted interviews by asking targeted questions to capture quotes.
  • Wrote stories to prescribed editorial style and format standards, meeting expected objectives.
  • Received assignments and evaluated leads or tips to develop story ideas.
  • Developed and pursued stories independently and for assignment, covering range of topics and events.
  • Asked questions and discovered facts during interviews.

Operations Assistant- Summer Student

AMJ Campbell
Edmonton, AB
05.2022 - 09.2022
  • Scheduled appointments, meetings and interviews for employees and clients.
  • Responded to client queries and maintained strong relationships with movers.
  • Organized and filed important company documents, spreadsheets and reports.
  • Booked travel, lodging and food reservations for company trips.
  • Oversaw expense, report and support documentation filing systems.
  • Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
  • Maintained communication with customer service and dispatch to coordinate deliveries.
  • Served as contact person and source of information to maintain good communication with clients.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Obtained signatures for financial documents and internal and external invoices.
  • Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Call Center Agent

Biron
Edmonton, AB
02.2022 - 08.2022
  • Managed high-volume of inbound and outbound customer calls.
  • Answered inbound calls and greeted customers with energy and enthusiasm.
  • Met expected number of outbound calls each hour and booked appointments using computer system.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.

Education

Bachelor of Arts - Psychology And Mental Health

University of Alberta
Edmonton, AB
04.2025

Minor - Creative Writing

University of Alberta
Edmonton, AB
04.2025

Creativity And Culture - Certificate in Writing Studies

University of Alberta, Augustana Faculty
Edmonton, AB
04-2025

Skills

  • Strong problem solver
  • Excel spreadsheets
  • Clerical support
  • Strong communication
  • Task prioritization
  • Written communication
  • Quick Learner
  • Interpersonal Skills
  • Event Coordination
  • Data Entry

Certification

  • Mental Health First Aid
  • Licensed First Aider -Red Cross
  • Community Helper Program -Alberta Health Services
  • QPR Gatekeeper Certificate
  • ProServe and ProTect

Affiliations

  • Social Science Student Representative.
  • Vice president of the psychology club on campus.
  • Treasurer of the psychology club on campus.
  • Treasurer of AQUA club on campus.

Timeline

Communication Summer Student

Edmonton Chamber of Voluntary Organizations
06.2023 - 09.2023

Social Science Student Representative

University of Alberta Augustana Student Association (ASA)
04.2023 - 04.2024

Teaching Assistant

University of Alberta
09.2022 - 05.2023

Staff Writer

The Dagligtale
09.2022 - 04.2023

Operations Assistant- Summer Student

AMJ Campbell
05.2022 - 09.2022

Call Center Agent

Biron
02.2022 - 08.2022

Bachelor of Arts - Psychology And Mental Health

University of Alberta

Minor - Creative Writing

University of Alberta

Creativity And Culture - Certificate in Writing Studies

University of Alberta, Augustana Faculty
  • Mental Health First Aid
  • Licensed First Aider -Red Cross
  • Community Helper Program -Alberta Health Services
  • QPR Gatekeeper Certificate
  • ProServe and ProTect
Isca Irangwe