Isca Irangwe
Edmonton,AB
Summary
- Motivated psychology student seeking employment to gain hands-on experience. Outgoing and friendly with a very strong drive to succeed. I am a highly-motivated employee with desire to take on new challenges. I have a strong worth ethic, I adapt quickly in new situations and have exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I have a proactive nature, with an interest in being mentored.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Science Student Representative
University of Alberta Augustana Student Association (ASA)
Camrose , AB
04.2023 - 04.2024
- Collaborated with faculty and staff to ensure a positive experience for all students.
- Provided support during new student orientations by answering questions about courses offered, housing arrangements.
- Provide platforms for students to voice feedback and discuss required actions for any concerns.
- Coached and mentored new student representatives for smooth transition.
- Discussed interested student nominations with the council for upcoming elections to secure qualified representatives.
- Represented university at higher education recruitment events to discuss student life and brainstorm resolutions to identified problems.
- Acted as a liaison between faculty members and student body when needed.
- Developed initiatives designed to increase awareness of diversity among student populations.
- Developed strategies to improve student engagement within the campus community.
- Created surveys to assess student satisfaction levels regarding various aspects of campus life.
- Participated in faculty and committee meetings to share student views and issues.
- Communicated with faculty, staff and students to incorporate student involvement in decision-making processes that affect the campus and its students.
- Provided organizational leadership and collaborated with executive council to establish long-term goals, strategies and company policies through the Policy Working Group committee.
Communication Summer Student
Edmonton Chamber of Voluntary Organizations
Edmonton , AB
06.2023 - 09.2023
- Develop high quality communications that align with the goals and objectives of ECVO’s strategic framework and operational plans.
- Worked closely with the communications team and internal clients to enhance ECVO’s brand and reputation as a primary resource in supporting growth, resilience and transformation within Edmonton’s non-profit sector.
- Created and edited content for website, newsletters, press releases, social media posts, and other marketing materials.
- Supported social media accounts by writing and posting content.
- Assisted with press release writing and distribution to support event promotion.
- Created original content for blog posts and website articles.
- Provided support in organizing events such as conferences, seminars, workshops.
- Brainstormed topics with subject matter experts that aligned with media interests.
- Collaborated with graphic design and marketing teams to devise effective branding strategies.
- Devised creative strategies for improving customer awareness of company and offerings.
- Maintained professionality and efficiency while working closely with leadership.
- Wrote press releases or other media communications to promote clients.
- Received media training from communications director.
Teaching Assistant
University of Alberta
Camrose , AB
09.2022 - 05.2023
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted teachers with lesson preparation and curriculum implementation.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Discussed assigned duties with classroom teachers to coordinate instructional efforts.
- Graded assignments and tests and documented results into filing systems.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Staff Writer
The Dagligtale
Camrose , AB
09.2022 - 04.2023
- Scheduled and conducted interviews by asking targeted questions to capture quotes.
- Wrote stories to prescribed editorial style and format standards, meeting expected objectives.
- Received assignments and evaluated leads or tips to develop story ideas.
- Developed and pursued stories independently and for assignment, covering range of topics and events.
- Asked questions and discovered facts during interviews.
Operations Assistant- Summer Student
AMJ Campbell
Edmonton , AB
05.2022 - 09.2022
- Scheduled appointments, meetings and interviews for employees and clients.
- Responded to client queries and maintained strong relationships with movers.
- Organized and filed important company documents, spreadsheets and reports.
- Booked travel, lodging and food reservations for company trips.
- Oversaw expense, report and support documentation filing systems.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Maintained communication with customer service and dispatch to coordinate deliveries.
- Served as contact person and source of information to maintain good communication with clients.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Obtained signatures for financial documents and internal and external invoices.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Call Center Agent
Biron
Edmonton , AB
02.2022 - 08.2022
- Managed high-volume of inbound and outbound customer calls.
- Answered inbound calls and greeted customers with energy and enthusiasm.
- Met expected number of outbound calls each hour and booked appointments using computer system.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained strong call control and quickly worked through scripts to address problems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Bachelor of Arts - Psychology And Mental Health
University of Alberta
Edmonton, AB04.2025
Minor - Creative Writing
University of Alberta
Edmonton, AB04.2025
Creativity And Culture - Certificate in Writing Studies
University of Alberta, Augustana Faculty
Edmonton, AB04-2025
Skills
- Strong problem solver
- Excel spreadsheets
- Clerical support
- Strong communication
- Task prioritization
- Written communication
- Quick Learner
- Interpersonal Skills
- Event Coordination
- Data Entry
Certification
- Mental Health First Aid
- Licensed First Aider -Red Cross
- Community Helper Program -Alberta Health Services
- QPR Gatekeeper Certificate
- ProServe and ProTect
Affiliations
- Social Science Student Representative.
- Vice president of the psychology club on campus.
- Treasurer of the psychology club on campus.
- Treasurer of AQUA club on campus.
Timeline
Communication Summer Student
Edmonton Chamber of Voluntary Organizations
06.2023 - 09.2023
Social Science Student Representative
University of Alberta Augustana Student Association (ASA)
04.2023 - 04.2024
Teaching Assistant
University of Alberta
09.2022 - 05.2023
Staff Writer
The Dagligtale
09.2022 - 04.2023
Operations Assistant- Summer Student
AMJ Campbell
05.2022 - 09.2022
Call Center Agent
Biron
02.2022 - 08.2022
Bachelor of Arts - Psychology And Mental Health
University of Alberta
Minor - Creative Writing
University of Alberta
Creativity And Culture - Certificate in Writing Studies
University of Alberta, Augustana Faculty
- Mental Health First Aid
- Licensed First Aider -Red Cross
- Community Helper Program -Alberta Health Services
- QPR Gatekeeper Certificate
- ProServe and ProTect
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