Isayas Tombosa
Guelph
Summary
Adept at enhancing team productivity and network efficiency, my tenure at Imperial Trading Plc and National Insurance Corporation of Eritrea showcases a blend of strong leadership and technical prowess. By fostering a culture of excellence and implementing strategic system updates, I've significantly improved operational workflows and customer satisfaction, leveraging skills in network troubleshooting and staff management.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Imperial Trading Plc
04.2021 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
IT Support Specialist
Imperial Trading Plc
01.2019 - 04.2021
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Network Administrator
National Insurance Corporation of Eritrea
09.2013 - 12.2018
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
Motor Insurance Underwritter
National Insurance Corporation of Eritrea
09.2012 - 09.2013
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reduced claim losses by applying in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
Education
Bachelor of Science - Computer Science
Eritrean Institute of Technology
Asmara, Eritrea06-2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Network troubleshooting
- System administration
- Network systems installation
- Desktop technical support
- Hardware installation
Languages
English
Advanced (C1)
Amharic
Full Professional
Tigrigna
Native or Bilingual
Certification
CII(Chartered Insurance Institute ) Level 3 Certificate in Insurance
Timeline
Supervisor
Imperial Trading Plc
04.2021 - 12.2024
IT Support Specialist
Imperial Trading Plc
01.2019 - 04.2021
Network Administrator
National Insurance Corporation of Eritrea
09.2013 - 12.2018
Motor Insurance Underwritter
National Insurance Corporation of Eritrea
09.2012 - 09.2013
CII(Chartered Insurance Institute ) Level 3 Certificate in Insurance
Bachelor of Science - Computer Science
Eritrean Institute of Technology
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