Isaura Valencia

• Greet patients and visitors, provide directions, and assist with answering call lights.
• Maintain, organize, and update patients charts and medical records using an EMR system.
• Answer and direct all phone calls to the appropriate personnel as well as direct messages between medical staff, patients, and visitors; acting as the the unit's primary point of contact.
• Coordinate patients admissions and discharges by managing all administrative and clerical tasks required for patient intake, transfer, and release.
• Perform general office duties such as faxing and photocopying as well as monitor, order, and receive medical supplies and equipment for the unit.
• Comply with infection control regulations, maintain patient confidentiality, and follow hospital policies and procedures.

• Greeted and identified several customers a day as they entered

our dealership.

• Answered and screened calls for a multi-line phone system that

received, on average, 13 calls per hour.

• Directed and relayed accurate messages to the appropriate

person in a timely and professional manner.

• Assisted with clerical and administrative duties throughout the

automotive dealership.

• Maintained a neat and organized front area, ordered supplies

needed and maintained waiting room well stocked.