Isaura Ramos Manzo
Santa Maria,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Meticulous Business Operations Associate offering seven years of financial management and business operations knowledge. Well-versed in monitoring operational performance and implementing corrective actions.
Overview
8
8
years of professional experience
Work History
Universal Banker
Mechanics Bank
03.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Improved risk management with diligent monitoring of financial transactions for potential fraud or suspicious activity.
- Monitored cash flow within the branch to ensure adequate liquidity levels were maintained at all times.
- Performed banking, business administration and financial tasks to guarantee excellent service for clients.
Relationship Banker
Bank Of America
08.2020 - 03.2022
- Building relationships with customers by learning about financial needs, understanding life priorities and following up through proactive outreach and appointments.
- Discovering convenient banking adoptions, upselling and referring to specialists.
- Assisted customers with account opening, completing loan applications and signing up for new services.
- Assist with daily operational tasks including ; cash and ATM balancing, key audits for controls and compliance, and banking administration.
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Assist deposit taking counter with everyday banking transactions when necessary to meet customer satisfaction.
Customer Service Representative
Bank Of America
09.2017 - 08.2020
- Identified sales opportunities and referred customers to branch platform associates.
- Completed daily transactions with highly accurate, high-volume money counts via both manual and machine-driven.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Creditor
Don Roberto Jewelers Inc.
10.2016 - 09.2017
- Processed credit applications and approved customers based on credit history.
- Set up sales estimates and approving credit accounts for payment plans in compliance with company standards.
- Assisted on sales floor as needed to maintain service standards.
- Maintained proper communication with customers to collect late payments.
- Filed and represented company in small claims court hearings.
- Other tasks include: Bank deposits, sales transactions, and inventory record keeping.
Education
Associate of Science - Business Administration
Allan Hancock College
Santa Maria, CA06.2026
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06.2015
Skills
- Good listening skills
- Operations understanding
- Document Preparation
- Team Collaboration
Timeline
Universal Banker
Mechanics Bank
03.2022 - Current
Relationship Banker
Bank Of America
08.2020 - 03.2022
Customer Service Representative
Bank Of America
09.2017 - 08.2020
Creditor
Don Roberto Jewelers Inc.
10.2016 - 09.2017
Associate of Science - Business Administration
Allan Hancock College
High School Diploma -
Pioneer Valley High School
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