Isaura Calle
Toronto,Canada
Summary
Dynamic, trilingual (English, French, Spanish) and tech-savvy retail and customer service professional with 15+ years of experience supporting customers, answering product questions, and driving positive experiences both In-person and virtually. Known for warm communication, problem-solving, and building trust quickly. Comfortable learning new products fast, supporting sales goals, and thriving in busy, high-traffic environments across a variety of industries.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Success Specialist (Contract)
Vretta
Toronto, Canada
12.2025 - 01.2026
- Supporting product innovation by bringing user feedback to internal teams.
- Becoming a product expert for assigned tools and features.
Technical and Sales Support |Trainer
ProtectionPro by Madico Inc.
Oakville, Canada
07.2019 - 02.2024
- Supported customers and retail partners across North America, including well-known brands such as Apple, Samsung, Best Buy, Costco, Telus, and AT&T.
- Provided daily product support for devices, software, and in-store systems to help stores run smoothly.
- Helped resolve customer and store issues by phone, email, chat, and video, improving response times and customer satisfaction.
- Assisted sales teams by answering product questions, explaining features, and supporting purchases.
- Built positive relationships with customers by providing friendly, consistent support from setup through ongoing use.
- Helped test and improve in-store systems to make daily work faster and easier for staff.
- Created simple training guides and demos to help retail staff learn products quickly.
- Gave product demonstrations to explain features and benefits in a clear, customer-friendly way.
- Trained and supported retail staff in English, French, and Spanish, helping teams feel confident on the floor.
- Supported store launches, promotions, and product rollouts by ensuring teams were prepared.
- Collected customer feedback and reported common issues to help improve service.
- Helped with basic inventory coordination and shipping support for retail partners in Canada and US.
Bilingual Administrative Assistant - Insurance - Death Claims (Contract)
Canada Protection Plan - Foresters Financial
Toronto, Canada
06.2019 - 07.2019
- Completed a short-term insurance temp contract supporting the death claims team with document verification, policy filing, and adjudicator calendar management.
- Handled sensitive client records and admin tasks with speed, accuracy, and bilingual support.
Bilingual Recruitment Consultant
Bilingual Source
Toronto, Canada
09.2018 - 03.2019
- Managed full-cycle recruitment in a fast-paced, bilingual agency-sourcing, screening, and placing candidates for top-tier clients across various industries.
- Coordinated assessments, CRM data entry, and hiring pipelines while maintaining trusted client and candidate relationships in English and French.
Support Expert (Store Lead)
Bell Canada Enterprises
Toronto, Canada
09.2015 - 08.2018
- Acted as lead support liaison at Bell's flagship location, resolving advanced client issues and exceeding sales/retention goals.
- Recognized consistently for reliability, customer satisfaction, and floor leadership.
- Coordinated contract verification and service escalations with internal departments for compliance and accuracy.
- Led improvements to digital verification workflows, reducing documentation errors by 25%.
- Managed SAP Ariba inventory processes and service adjustments.
- Prepared audit and discrepancy reports; contributed to compliance process updates.
- Provided multilingual (EN/FR/ES) support ensuring client clarity on agreements and terms.
- Recognized as a brand ambassador for Bell corporate marketing campaigns.
Service and Product Sales Consultant
Virgin Mobile
Toronto, Canada
03.2014 - 09.2014
- Elevated a low-performing retail outlet to full-service status with national process adoption.
- Served as national liaison for service escalations and retail process improvements.
- Managed diagnostics, repair orders, and inventory workflows using SAP Ariba.
Retail Sales Associate
Victoria's Secret PINK
Toronto, Canada
05.2010 - 04.2014
- Supported the successful launch of Canada's first PINK store, assisting with setup, merchandising, and customer engagement.
- Consistently exceeded individual and store sales targets by 33%+ through strategic upselling, cross-selling, and personalized client rapport.
- Delivered exceptional customer experiences in high-traffic retail settings, maintaining brand standards and service excellence during peak national campaigns.
- Supported high-volume merchandise flow, visual merchandising, and promotional rollouts, ensuring full compliance with corporate marketing directives.
- Recognized for team leadership, dependability, and initiative in maintaining store operations and customer satisfaction.
Education
Bachelor of Arts - Exchange Program
Universitat Autònoma De Barcelona
Spain09-2014
International BA - Trilingual Honours - EN/FR/ES
York University - Glendon Campus
Toronto, ONSkills
- Customer relationship management
- Technical support
- Product training
- User feedback analysis
- Inventory coordination
- Sales engagement
Websites
Certification
- TESOL Certified
- French Immersion (Western University, Université de Saint-Boniface, Cégep de Jonquière)
Timeline
Customer Success Specialist (Contract)
Vretta
12.2025 - 01.2026
Technical and Sales Support |Trainer
ProtectionPro by Madico Inc.
07.2019 - 02.2024
Bilingual Administrative Assistant - Insurance - Death Claims (Contract)
Canada Protection Plan - Foresters Financial
06.2019 - 07.2019
Bilingual Recruitment Consultant
Bilingual Source
09.2018 - 03.2019
Support Expert (Store Lead)
Bell Canada Enterprises
09.2015 - 08.2018
Service and Product Sales Consultant
Virgin Mobile
03.2014 - 09.2014
Retail Sales Associate
Victoria's Secret PINK
05.2010 - 04.2014
Bachelor of Arts - Exchange Program
Universitat Autònoma De Barcelona
International BA - Trilingual Honours - EN/FR/ES
York University - Glendon Campus