ISATU JALLOH
Hamilton,ON
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Marketing Manager
Sea Side Suites And HOTEL
02.2021 - 05.2023
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Performed market segmentations, targeting and positioning for each product line.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed workflow between staff, coordinating documents and creative material distribution.
Customer Care Representative
COMIUM SL
11.2011 - 01.2014
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Managed supplier deliveries around client needs to increase client retention.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Institute of Professional Management
Freetown Sierra Leone06.2010
Skills
- Customer Relationship Management
- Developing Targeted Leads
- Client Meetings
- Network Transformation
- New Business Opportunities
- Entrepreneurial Leadership
- Market Analysis
- Marketing Campaign Development
- Project Management
- Brand-Building Strategies
- Marketing and Advertising
- Product Development
Certification
Diploma in Business Studies
Timeline
Marketing Manager
Sea Side Suites And HOTEL
02.2021 - 05.2023
Customer Care Representative
COMIUM SL
11.2011 - 01.2014
High School Diploma -
Institute of Professional Management