Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ISATU JALLOH

Hamilton,ON

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Marketing Manager

Sea Side Suites And HOTEL
02.2021 - 05.2023
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Performed market segmentations, targeting and positioning for each product line.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Used data analytics to track lead generation campaigns and improve quality.
  • Managed workflow between staff, coordinating documents and creative material distribution.

Customer Care Representative

COMIUM SL
11.2011 - 01.2014
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Logged call information and solutions provided into internal database.
  • Managed supplier deliveries around client needs to increase client retention.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Institute of Professional Management
Freetown Sierra Leone
06.2010

Skills

  • Customer Relationship Management
  • Developing Targeted Leads
  • Client Meetings
  • Network Transformation
  • New Business Opportunities
  • Entrepreneurial Leadership
  • Market Analysis
  • Marketing Campaign Development
  • Project Management
  • Brand-Building Strategies
  • Marketing and Advertising
  • Product Development

Certification

Diploma in Business Studies

Timeline

Marketing Manager

Sea Side Suites And HOTEL
02.2021 - 05.2023

Customer Care Representative

COMIUM SL
11.2011 - 01.2014

High School Diploma -

Institute of Professional Management

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ISATU JALLOH