Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Isatou Kebbeh

Montreal,QC

Summary

Hardworking and well-versed in handling all support functions and managing communication within an organization. Skilled in identifying areas of focus.

Secure a responsible career opportunity to fully utilize my skills, while making a significant contribution to the success of the company

Overview

10
10
years of professional experience

Work History

Training Coordinator and Qualification Management

Innotech-Execaire Aviation Group
01.2023 - Current
  • Associate the Execaire Qualifications Requirements with the received documents from Candidates
  • Make data entries in the LMS/QMS system in regards to (course creation, qualification and certification updates)
  • Coordinate external courses in collaboration with Production managers
  • Coordinate external CBT courses
  • All tasks associated with the hiring process in creation of a new profiles etc
  • Prepare reports
  • Manage Pilots qualification & certification (License, etc.)
  • Associate the Execaire Training Manual with the regulatory elements for pilot training and qualifications
  • medical reports, passports, RAIC (restricted area identity cards) etc.)
  • Established and maintained quality control standards.
  • All the regulated documentations for the other groups (FBO and Paint Facility), to be communicated during onboarding phase.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.

Training Coordinator / Operational Excellence

Gexel Telecom
07.2022 - 12.2022
  • Develop a schedule to assess training needs
  • Create training strategies, initiatives, contents and materials
  • Meeting with clients as to discuss on the training materials build
  • Test and review created materials
  • Conceptualize training materials based on data and research
  • Maintain a database of all training materials
  • Review employee performance and learning
  • Track and compile collected data
  • Consult with other trainers, managers, and leadership
  • Communicate training needs and online resources
  • Support development and run workloads effectively, gain insight into their operation, and continuously improve supporting processes and procedures to delivery business value
  • Overseeing process improvement events
  • Participating in cross-functional project teams, defining and monitoring performance metrics
  • Fostering culture, and mentoring frontline operational leaders

Customer Service Trainer

Gexel Telecom
06.2020 - 06.2022
  • Develop digital and print educational material (e.g
  • Videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g
  • Negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g
  • Monthly or quarterly)
  • Ensure new hires take on basic training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g
  • How to handle difficult client cases)
  • Maintain updated records of training curricula and material etc

Travel Agent

Gexel Telcom
09.2019 - 02.2020
  • Sells and coordinates transportation, accommodations, insurance, tours and activities
  • Advises clients regarding destinations, cultures, customs, weather and activities
  • Collects payments, books travel arrangements and pays applicable fees
  • Handles travel issues, conflicts, complaints, cancelations and refunds
  • Builds and maintains relationships with travel and tour vendors
  • Maintains accurate records of bookings, payments, transaction and, phone calls
  • Negotiate contracts with suppliers and customers
  • Plan and implement logistical strategy, ensuring targets are met.
  • Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.

Technical Support Specialist

Gexel Telecom
09.2019 - 02.2020
  • Communicate with clients to diagnose technical issues with their Hunting Cameras , such as LINK EVO, LINK MICRO , LINK DARK etc
  • Provide step-by-step instructions to fix Camera issues
  • Provide backup solutions whenever necessary
  • Access instruction manuals to help users utilize their software or hardware properly
  • Keep detailed logs of client problems, solutions, and customer satisfaction
  • Provide instructions in simple terms
  • Work together with other Technical Support Specialists to find solutions to more complex issues
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Etc

Public Relations Officer

The Gambia Civil Aviation Authority
01.2014 - 11.2018
  • Continually maintained and improved company's reputation and positive image by engaging with community members and addressing issues head-on
  • Managed crisis communications and emergency response strategies and implementation
  • Directed internal communications efforts and fostered development of proactive and comprehensive communication programs between leadership team and employees
  • Researched and reacted expeditiously to internal and external communications needs
  • Liaised between client and community to ensure communication and relations improvement
  • Produced creative collateral to successfully share communication strategies and achieve public relations goals
  • Managed team personnel, budget and schedule to handle demanding PR requirements
  • Built and maintained corporate image, brand and identity.
  • Executed social media plans to create cohesive online presence.
  • Advised on reputational risks during decision-making processes, helping safeguard the company image in the long term.

Education

Post Graduate - Public relations communication / Business management

University of the Gambia
07.2014

Diploma - Information technology

University of the Gambia
03.2012

Skills

  • Proficient in IOS, Windows, software installations
  • Highly proficient in Microsoft office products (Ex Microsoft Excel, Data Collection, Office experience
  • Proficient in AS400, Jira, Pelesys, Intelex
  • Proficient in IOS, Windows, Opera, PROCURA Zendex
  • Proficient in Moca, Gipi, Amadeus GDS, Respro
  • Strong prioritization and organizational
  • Work well independently and as part of a team
  • Multi-tasking Strengths
  • Excellent Verbal and written communication Skills
  • Great in Coaching, Mentoring, Virtual Training, Presentation, Decision-Making, Relationship Building, Critical Thinking, Leadership Development, Team Exercises etc

Hobbies and Interests

Hiking, listeneing to music, cooking and reading

Languages

English
Full Professional

Timeline

Training Coordinator and Qualification Management

Innotech-Execaire Aviation Group
01.2023 - Current

Training Coordinator / Operational Excellence

Gexel Telecom
07.2022 - 12.2022

Customer Service Trainer

Gexel Telecom
06.2020 - 06.2022

Travel Agent

Gexel Telcom
09.2019 - 02.2020

Technical Support Specialist

Gexel Telecom
09.2019 - 02.2020

Public Relations Officer

The Gambia Civil Aviation Authority
01.2014 - 11.2018

Post Graduate - Public relations communication / Business management

University of the Gambia

Diploma - Information technology

University of the Gambia

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Isatou Kebbeh