Isamica Scott
San Francisco
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Membership Coordinator (INTERN)
San Francisco YMCA
San Francisco
01.2025 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained accurate records of member information in database systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored renewal dates for existing memberships and coordinated follow-up activities as needed.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Front Desk Clerk
Lutheran Social Services of San Francisco
San Francisco
01.2024 - 02.2025
- Answered incoming calls and directed them to the appropriate personnel.
- Organized files for easy retrieval when needed by management staff members.
- Managed mail distribution activities including sorting incoming mail into proper slots or boxes.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Maintained clean and presentable reception area to maintain professional business reputation.
Program Coordinator
St Vincent De Paul of Society San Francisco
San Francisco
05.2019 - 05.2023
- Prepared reports on progress towards program goals for management review.
- Participated in the development of new programs or modifications to existing programs.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Responded promptly and appropriately to any medical emergencies which may arise within the shelter.
- Coordinated meetings between clients and other social service providers as needed.
Education
High School Diploma -
Five Keys Character School
San Francisco, CA06-2014
Skills
- Database management
- Membership tracking
- Customer service
- Record keeping
- Client engagement
- Communication skills
- Problem solving
- Time management
References
References available upon request.
Timeline
Membership Coordinator (INTERN)
San Francisco YMCA
01.2025 - Current
Front Desk Clerk
Lutheran Social Services of San Francisco
01.2024 - 02.2025
Program Coordinator
St Vincent De Paul of Society San Francisco
05.2019 - 05.2023
High School Diploma -
Five Keys Character School