Isaias Lopez

Field Install Manager

Raymond West

04.2015 - Current

Used hand tools, power drills, multi-meters and watt meters.
Utilized [Software] to maintain and update customer information, repair logs and inventory.
Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
Conducted periodic maintenance inspections as stated by contract or customer.
Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
Developed and implemented quality control measures to ensure accurate installations and reduce callbacks.
Streamlined installation processes for improved team productivity and faster project completion times.
Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
Conducted regular performance reviews of team members, identifying opportunities for growth or improvement within the department as a whole.
Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
Improved client relationships with proactive follow-up on completed projects, ensuring satisfaction with the final result.
Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
Evaluated vendor options based on cost-effectiveness and quality, leading to better overall value in procurement decisions for installation materials.
Led diverse teams across multiple locations in successful completion of complex installation projects.
Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
Spearheaded efforts to adopt new technologies and tools, increasing efficiency and reducing labor costs in the installation process.
Mentored junior team members in proper installation techniques, enhancing overall team performance.
Implemented inventory management system to track materials usage, minimizing waste and cutting project expenses.
Maintained safe working environments through strict adherence to safety protocols and guidelines, reducing workplace accidents and injuries.
Optimized work schedules to minimize overtime costs while maintaining high-quality installations results for clients.
Increased customer satisfaction by providing timely and efficient installations of various systems.
Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Tracked project costs and other financial metrics to maximize profitability.
Developed and implemented construction plans according to client specifications and expectations.
Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
Assisted in organizing and overseeing assignments to drive operational excellence.
Obtained building and specialty permits from local jurisdictional agencies.