Isaiah Darnes
Sacramento
Summary
Dynamic and results-oriented professional with a strong work ethic and a proven track record of success. Known for taking initiative and consistently delivering high-quality outcomes in fast-paced environments. Committed to continuous improvement and leveraging skills to drive team performance and achieve organizational goals. Eager to contribute expertise and dedication to a forward-thinking organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
MSI
02.2024 - Current
- Build and maintain strong relationships with existing and potential customers within the designated territory.
- Provide product knowledge and training to store personnel, enabling effective product presentation and customer negotiations.
- Gain a deep understanding of company products, market competition, and strategic positioning to address market challenges.
- Manage displays, samples, and sales tools to ensure availability for customers.
- Advise dealers on retail pricing, advertising, promotions, and ROI, leveraging an understanding of retail business financials.
- Prepare quotes, discuss credit terms, and finalize sales contracts for customer orders.
- Estimate and communicate delivery dates based on company delivery schedules.
- Analyze sales reports to identify growth opportunities with both existing and potential customers.
- Use marketing materials, including catalogs, brochures, and vendor collateral, to expand territory reach and promote products.
- Research and analyze customer needs based on market trends and data.
- Resolve customer issues related to deliveries, returns, and credits promptly and professionally.
- Attend trade shows and industry events as required.
Sales Associate
MSI
02.2023 - 02.2024
- Deliver an exceptional showroom experience by engaging with customers, offering design inspiration, and addressing inquiries via email, phone, or in person.
- Qualify walk-in customers to understand their project scope and recommend MSI materials to meet their full project needs.
- Acquire new contractors/clients for MSI.
- Maintain client relationships through follow-ups and outstanding customer service.
- Actively follow up with trade customers to explore opportunities and close sales by addressing outstanding quotes and providing excellent service.
- Gain comprehensive knowledge of MSI products within the showroom.
- Ensure the showroom and displays are kept in top condition, products are updated, and marketing materials are readily available for customers.
Customer Service Representative
M S International, Inc.
02.2022 - 02.2023
- Effective and efficient handling of customer transactions.
- Accurately record and maintain customer contact information and details.
- Build and maintain company customer relationships.
- Answer inbound sales calls and make outbound sales calls.
- Consistent following up on promises and commitments in a timely manner with customers.
- Track stock levels to ensure customer orders are handled effectively.
- Assist customers in determining order requirements or services.
- Appropriately identify and escalate customer issues.
- Quote prices and credit terms, and prepare sales orders for customers.
- Complete sales transactions and processing of payments.
- Schedule trucking and delivery of material to customer, based on delivery schedule.
- Create shipping order and packing list.
- Troubleshoot customer issues during delivery process.
- Partner with Sales Representative to keep account transactions and literature up to date.
- Practice Customer focus, collaboration, and communication with team
- Retain up to date knowledge of company products
- Perform additional duties as required and or requested.
- Set up client appointments
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Managed client records
- Resolved customer information and complaints
Sawyer
Tops Solid Surface
04.2019 - 01.2022
- Maintain cutting schedule set out by production supervisor; on average cutting 200-300 sq ft. a day with a KUKA BACA Robo sawjet.
- Ensure that the correct slabs are cut for each job according to industry standards.
- Setup tables for cutting of product including cleaning tables and slabs, inspecting slabs of any damage prior to cutting and up on completion.
- Sustain cleanliness of both loading tables.
- Submit daily cut logs, breakage reports and yield on average when necessary.
- Assist in running Park Titan 1016 and Park Titan 3700 at all times.
- Replacing saw blades, water jet nozzle and any other parts of the machine which require routine maintenance on a weekly, monthly and annual schedule.
- Implement maintenance schedule for KUKA BACA Robo sawjet.
- Work with CAD programmer on vein matching layouts for projects requiring them.
- Collaborate with CAD programmer to ensure Alphacam DXF files are ready to be put into Production.
- Fabricate various fragile materials such as Granite, Marble, Quartzite, Dekton, Porcelain and Quartz.
- Quality control all fabricated pieces prior to being sent out for installation
- Experience in Vein Match, Robo cut and Robo commander Software.
- Approximately 5,000 hours of Forklift experience and 2,000 hours in overhead crane experience.
Lot Attendant
TITUS WILL
12.2017 - 04.2018
- Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests.
- Operating buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
- Using cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles.
- Performing inspections and keeping complete, accurate records of the vehicle’s condition.
- Moving and parking vehicles, delivering vehicles to correct locations.
- Picking owners or drivers up if needed.
- Managing inventory and reordering supplies.
- Responding to client inquiries and fulfilling their requests.
Warehouse Associate
Michaels
08.2017 - 12.2017
- Loading and unloading delivery vehicles.
- Accepting delivery of inventory; counting and confirming inventory.
- Inspecting inventory for damage and faults.
- Communicating errors to relevant parties.
- Marking and labeling stock; storing inventory in accessible manner.
- Building loads with electronic pallet jack.
Delivery Driver
Jimmy John's Sandwiches
08.2014 - 01.2015
- Providing excellent customer service, answering questions, and handling complaints from clients.
- Adhering to assigned routes and following time schedules.
- Accepting payments for delivered items.
- Abiding by all transportation laws and maintaining a safe driving record.
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Package Handler
UPS
03.2014 - 08.2014
- Work with team to assemble, seal, and load packages into correct trucks.
- Read and comprehend labels to ensure proper processing.
- Follow safety rules at all times.
- Lift parcels that weigh up to 75 lbs.
- Use scanners to track parcel information, such as receipt or condition.
- Sort items according to the destination.
- Ability to work with hand tools and loading equipment.
- Work efficiently to meet client and company expectations
Education
Electrician Technician (Trade School) -
UEI College
Sacramento, CA11.2025
General Studies - High school diploma
Caprock High School
Amarillo, TX06.2014
Skills
- OSHA
- NEC
- Manufacturing experience
- Experienced with hand tools
- Electrical switches
- Intermediate
- Working as an electrician - Electrician experience (Less than 1 year)
- Construction
- Climbing
- Power tools
- Blueprint specification interpretation
- Electrical experience
- Circuit breakers
- Warehouse experience (3 years)
- Forklift (3 years)
- Computer operation
- Spanish
- Electrical safety procedures
- Auto Detailer
- Crane (1 year)
- Electrical wiring devices
- Safety regulations
Certification
- Electrical License
- Professional Certification in Customer Service
- First Aid Certification
- January 2022 to Present
- Active Listening Skills.
- Ability to Communicate Clearly With the Customer.
- Providing timely, attentive, upbeat service to a customer.
- Making sure the customer needs are met in a manner that reflects positively on the company or business.
- Creative Problem-Solving Abilities.
- First Aid Certification
Languages
English
Military Service
- Branch: United States Army
- Service Country: United States
- Rank: Private First Class
- February 2015 to December 2017
- 11 Bravo Infantryman
- Operates and maintain communications equipment and operate in a radio net; operate in an Nuclear biological chemical contaminated area; construct field expedient firing aids for infantry weapons.
- Perform as a member of a fire team during a movement to contact, reconnaissance, and security, an attack, defense, situational training exercises and all infantry dismounted battle drills.
- Call for and adjust indirect fire; evaluate terrain and select weapon emplacement.
- Record operational information on maps.
- Receive and implement combat orders, direct deployment of personnel in offensive, defensive, and retrograde operations.
- Use maps and map overlays, perform intersection and resection, and determine elevation and grid azimuths.
- 11 Bravo Radio Telephone Operator (RTO)
- Performs duties as Radio Operator; tests, maintains, and keeps all radios operational at all times.
- Interfaces with maintenance; maintains situational awareness; maintains constant, secure communication with assigned units and distant ends.
- Monitors all radio traffic around the clock.
- Notifies of any changes and updates with urgency.
- Keeps supported units apprised of current events.
- Integrates with Tactical operations center. Commendations:
- Army Commendation Medal.
- Army Achievement Medal. (2)
Timeline
Sales Representative
MSI
02.2024 - Current
Sales Associate
MSI
02.2023 - 02.2024
Customer Service Representative
M S International, Inc.
02.2022 - 02.2023
Sawyer
Tops Solid Surface
04.2019 - 01.2022
Lot Attendant
TITUS WILL
12.2017 - 04.2018
Warehouse Associate
Michaels
08.2017 - 12.2017
Delivery Driver
Jimmy John's Sandwiches
08.2014 - 01.2015
Package Handler
UPS
03.2014 - 08.2014
General Studies - High school diploma
Caprock High School
Electrician Technician (Trade School) -
UEI College